The Lady in Red is responsible for providing personalized luxury service to hotel guests, ensuring guest satisfaction, and creating memorable experiences. The role involves welcoming VIP guests, coordinating guest requests, handling inquiries and complaints professionally, and working closely with hotel departments to maintain the highest standards of hospitality.
COMPETENCIES: Include the skills the candidate must have to fill this
position
- Supervisory skills
- Luxury Hotel Experiences
- Good Communication skills
- Knowledge of hotel operations & Computer systems
- General knowledge of tourist and business-related information
- Knowledge of hotel products and services
- Knowledge of VIP welcoming protocol
TECHNICAL
COMPETENCIES: Computer literacy adapted to the field of training:
COMPETENCIES: Computer literacy adapted to the field of training:
- Proficiency in Microsoft Office (Word, Excel and PowerPoint)
- Advanced knowledge of Opera
- Basic knowledge of Micros
INDIVIDUAL
CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
People Oriented
Passionate for European luxury
Entrepreneurial
Straightforward
flexible
Self contained
Motivated
Pro-active
Organized
Responsible
Patient
Customer Service Orientation
Cross Cultural Sensitive
Teamwork / Cooperation minded
Quality oriented
Courteous
Friendly and caring
Natural sense for luxury
CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
People Oriented
Passionate for European luxury
Entrepreneurial
Straightforward
flexible
Self contained
Motivated
Pro-active
Organized
Responsible
Patient
Customer Service Orientation
Cross Cultural Sensitive
Teamwork / Cooperation minded
Quality oriented
Courteous
Friendly and caring
Natural sense for luxury
To fill the position, one of the following is required:
- Minimum of 3 years' experience in a manager level position in Front Office or Guest Relations preferably in an international five-star hotel
- Food & Beverage and Sales experience is a plus