Job Summary
The Inside Sales Representative supports Outside Sales Representatives and assists phone and walk-in customers with orders, product availability, payments, and delivery coordination. This position works closely with dispatch, loading supervisors, transportation providers, and plant personnel to ensure accurate and timely order fulfillment while maintaining strong customer relationships.
Essential Job Functions
- Process customer orders and generate loading tickets for drivers and customer pickups.
- Coordinate truck and rail deliveries with dispatch, loading supervisors, and transportation providers.
- Assist customers with product questions, order processing, pickup scheduling, and payment transactions.
- Verify inventory, confirm order readiness, and notify customers of pickup and delivery arrangements.
- Accept and accurately record approved customer payments, issue receipts, and maintain secure financial records.
- Prepare reports, correspondence, and shipping documentation while maintaining accurate records.
- Maintain professional communication with customers, sales representatives, and plant personnel.
- Keep the work area clean and organized and perform other duties as assigned.
Physical Requirements
Prolonged sitting and frequent computer and telephone use are required. The position involves occasional standing, walking, bending, reaching, and lifting or carrying materials up to 25 pounds independently. Heavier lifting requires assistance or appropriate equipment. Must be able to read documents, view computer screens, and communicate effectively.
Work Environment
Professional office within a manufacturing operation, with occasional visits to production, warehouse, and loading yard areas. Exposure to varying noise levels may occur. Required PPE, including safety glasses, hearing protection, and steel-toe boots, must be worn in designated areas.
Knowledge, Skills, and Abilities
- Strong customer service, communication, organizational, and attention-to-detail skills.
- Ability to read and understand orders, shipping documents, reports, and procedures.
- Proficiency with computer systems, data entry, email, and standard office software.
- Ability to prioritize tasks, manage multiple responsibilities, maintain accuracy, and work independently or as part of a team.
- Ability to complete required training and follow company procedures.
Education and Experience
- High School Diploma or GED preferred.
- Customer service, sales support, administrative, or office experience preferred.
- Manufacturing, construction materials, or transportation experience preferred.
Schedule
Monday through Friday, 8:00 AM–5:00 PM. Additional hours may be required during inventory counts, peak business periods, or other operational needs.
Safety Requirements
Follow all company safety policies and procedures, complete required safety training, wear appropriate PPE, report unsafe conditions, incidents, and injuries promptly, and participate in required safety meetings.
Essential Functions and Reasonable Accommodation
Cherokee Brick & Tile Company provides reasonable accommodations to qualified individuals with disabilities in accordance with the ADA. Employees must be able to perform essential job functions with or without reasonable accommodation. Contact Human Resources to request an accommodation.
Disclaimer
This description summarizes the general nature and responsibilities of the position and is not an exhaustive list of duties. Responsibilities may change based on business needs.
Equal Opportunity Employer
Cherokee Brick & Tile Company is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.
***Drug and Alcohol Testing Requirement: Cherokee Brick & Tile Company & Affiliates is a drug-free workplace. The selected applicant for this position must successfully complete a post-offer drug and/or alcohol test as a condition of employment. Refusal to test or failure to comply with the testing process may result in withdrawal of a conditional offer of employment.***