Introduction: Middleton Meyers Residential, LLC. is a fully integrated property management services provider. We believe in providing innovative and inclusive communities for all people. We deliver world-class experiences for our guests, partners, and team members. Our mission has enabled Middleton Meyers to manage properties and projects successfully for large and small clients. We always strive for better results, better systems, and better ways to serve. Our team of professionals have experience in many facets of Real Estate operations and focus on maximizing performance of stabilized and value-add properties through proactive involvement in property management, capital investment and disposition activities. We invite you to join our dynamic team and start your journey with us to success. We are Middleton Meyers!
Overview: As the Leasing Professional, you are the front line of the community office! You are the leader in leasing, marketing, and maintaining positive resident relations of multi-family residential apartments. Leasing Professionals will provide customer service to current residents, potential residents, business partners and neighborhood partners with an upbeat and positive attitude.
What You'll Do:
- Represent the company in a professional manner at all the times. Exemplary customer service, attitude, and professionalism are paramount.
- Greet prospects and qualify by covering all criteria. Record all prospect visits and initial.
- Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits.
- Assist prospect in completing application and secure deposit.
- Update leasing software, process applications for approvals, and submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
- Ensure apartment is ready for resident to move-in
- Maintain current resident files, including renewals and lease expiration dates
- Receive all telephone calls and in-person visits, including follow up calls and emails
- Patiently and empathetically listen to resident requests, concerns and comments
- Effectively submit maintenance service requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc.
What You Need to Succeed:
- Demonstrate an ability to support and contribute to community team.
- Demonstrate strong oral and written communication skills.
- Must possess a positive attitude and the ability to smile under all circumstances.
- Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
- Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
- Learn and ensure compliance with all company, local, state and federal safety rules.
Education & Experience:
- High School degree or equivalent
- Must speak fluent English and Spanish to aid the portfolio demographic
- Must have multi family leasing and/or sales experience to be qualified
- Must be able to work a flexible schedule; including Saturdays
- Successfully pass a drug and background screen
- Valid Driver's License is required
- National Apartment Leasing Professional (NALP) preferred
The Perks:
- Potential monthly commission based on leasing efforts throughout the month
- The ability to work for a Great Place to Work certified company
- 401(k) & 401(k) matching
- Medical, Dental, Vision insurance benefits
- Paid time off, sick pay, floating holidays
- Birthday off (paid) after 1 year of service
Equal Opportunity Employer: Middleton Meyers is committed to the principles of Equal Employment Opportunity. The employment practices and decisions of the Company will not be influenced or affected by an applicant or Associate's race, color, sex, religion, creed, national origin, ancestry, age, disability, handicap, sexual orientation, marital status, AIDS/HIV/AIDS-related complex status, protected genetic information, sickle-cell trait, veteran status, or any other protected class.