Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Senior Manager Implementation oversees a team of Implementation Consultants who install new retirement plan sales. Interacts with internal and/or external high-level contacts to develop solutions to complex and difficult problems. What you will do Oversee a team of 6 - 15 associates responsible for the installation of new retirement plan sales Staff training, mentoring, quality standards, reporting, disciplinary action, motivation, managing managers to identify appropriate staffing levels to projected volume with overtime/vacations and forecasting strategies, timely performance appraisals and salary/promotion/merit increase recommendations Ensure that quality assurance, survey results and gain loss standards are upheld with direct reports Provide change management leadership to new product offerings, process changes, regulatory requirements and service model enhancements Perform conference calls and consult on incoming work with various client contacts including partner(s) sales and relationship/account managers, various internal departments, plan sponsors, financial advisers, third party administrators and/or prior providers Respond to partner representatives and clients (including advisors, consultants and third party administrators) with appropriate resolutions on escalated issues Discuss issues and trends with subordinates, peers and relationship management Ensure that conversion deadlines are met within the team and that workloads remain balanced through continuous review of staff volume Lead projects which are designed to improve processes that enhance client and/or staff experience Work with sales, relationship management and other operational and service teams on process optimization, shared metric accountability, service standards and overall partnership health Participate in finals presentations, site visits and RPF responses What you will bring Bachelor’s degree or related work experience 7 years related work experience and 2-3 years management experience In-depth knowledge of the retirement industry, recordkeeping systems, plan document/provisions In-depth IRS/DOL reporting knowledge In-depth regulatory compliance knowledge Must be fluent in English Must be available to work overnight hours FINRA fingerprinting required What will set you apart Knowledge of specialized area of business Demonstrated leadership skills Excellent written and verbal communication skills Analytical and problem-solving skills We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. Want the latest money news and views shaping how we live, work and play? Stay in the know with The Currency and sign up for Empower’s free newsletter. Remote and Hybrid Positions For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate homework environment and the required internet connection. Follow Empower Facebook, LinkedIn, X, Instagram, & Glassdoor

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