David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Customer Support Representative to join their team in Portugal. The successful candidate will provide customer support for a leading global entertainment streaming platform, assisting users with account-related enquiries, billing issues, and technical troubleshooting while ensuring an excellent customer experience.
Position: Customer Support Representative
Location: remote, Portugal
Work model: remote
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Provide professional and empathetic customer support across available communication channels
Assist customers with account management, billing enquiries, and technical issues
Troubleshoot common platform and streaming-related problems and provide effective solutions
Deliver accurate information regarding products, services, and platform features
Identify customer needs and resolve enquiries efficiently and professionally
Maintain high levels of customer satisfaction while meeting quality and performance standards
Demonstrate patience, empathy, and a customer-focused approach in every interaction
Collaborate with internal teams to ensure consistent service delivery.
REQUIREMENTS:
Fluency in Castilian Spanish and a minimum B1 level of English
Excellent communication and interpersonal skills
Strong customer service orientation and problem-solving abilities
Comfortable using computers, digital platforms, and online services
Ability to troubleshoot basic technical issues and explain solutions clearly
Strong attention to detail, adaptability, and willingness to learn
Ability to work independently in a remote environment
Flexibility to work rotational shifts, including weekends
Previous experience in Customer Support, Technical Support, or a similar role is considered an advantage
Must reside in or be willing to relocate to mainland Portugal.
OFFER:
Competitive salary package
Christmas and holiday allowances
Meal allowance
Health insurance from day one of employment
Six-week training programme
Company-provided accommodation option for eligible candidates
International working environment and professional development opportunities
Guidance and tools to reach career potential
And much more!