Field Engagement Specialist (FES)
Location: Cleveland, Ohio
Who We Are:
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. Through our leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide.
The Role:
The Field Engagement Specialist (FES) is responsible for enrolling eligible members into Tuesday Health’s value-based palliative care program through various outreach efforts. These can include In-person, facility-based, provider-aligned, community-based, and telephonic community engagement. This role serves as a bridge between members, caregivers, facilities, providers, and our clinical teams. This person is responsible in ensuring that eligible individuals are informed, supported, and successfully enrolled in Tuesday Health. The FES is responsible for quarterly enrollment goals determined and assigned by their supervisor.
The ideal candidate brings experience in value-based care, provider relations, community outreach, and/or healthcare marketing.
Key responsibilities of this role may include:
Member Engagement
- Conduct in-person outreach at nursing facilities, provider offices, and community settings to engage eligible members
- Perform telephonic outreach as needed to accomplish enrollment goals or follow up with unreachable members
- Use motivational interviewing to educate members and caregivers on Tuesday Health services
- Guide members through the enrollment process, answer questions, and address questions/concerns
- Initiate creative strategies to facilitate member contact
- Schedule initial clinical visit
- Provide ongoing telephonic customer service to members and their caregivers
Facility & Provider Engagement
- Build and maintain strong relationships with nursing home facility staff (e.g., social workers, DONs) and high-volume providers via lunch and learns, newsletters, on-site visits, etc.
- Identify and support enrollment opportunities that emerge during facility and provider visits
- Collaborate with clinical team on facilities/providers that may need additional education on Tuesday Health Services
Community & Outreach
- Represent Tuesday Health at local events or community health fairs as needed
- Distribute educational materials to relevant community organizations and caregiver groups
- Leverage local knowledge to identify areas of high enrollment opportunity.
A strong candidate will demonstrate the following:
- Bachelor’s degree in social work, public health, healthcare administration, or related field/equivalent experience
- 2+ years of experience in community outreach, member engagement, or healthcare navigation
- Experience working with elderly, chronically ill, or Medicaid/Medicare dual-eligible populations preferred
- Excellent verbal communication and relationship-building skills
- Proficient in motivational interviewing or active listening techniques
- Highly organized and detail-oriented and self-driven with the ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite and CRM/EMR systems
- Ability to drive during daytime, nighttime, or inclement weather through assigned territory
- Valid driver's license with safe driving record
- State minimum automobile insurance coverage
- Comfort with change and ambiguity; you understand that rapid changes to the business, strategy, organization, and priorities will come with rapid evolution of our business
What We Offer:
- Competitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industry
- Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc.
- Remote work with multiple onsite sessions each year to maximize collaboration and team building
- A dynamic and inclusive team environment where you can lean on your teammates, offer candid feedback, bring your true self to work each day, and deliver tremendous impact while having fun along the way
- Meaningful work each day; we care deeply about our mission, our patients, and each other
If you are passionate about improving the quality of care for seriously ill individuals and their caregivers through innovative solutions, we would love to hear from you
Tuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. Tuesday Health is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.