Clinic Service Representative - Henry Ford Health
Job Title
Clinic Service Representative
About the Department
Join our flagship Detroit hospital campus, where academic medicine, leading-edge specialty care, and groundbreaking research come together. Located near Midtown's museums, restaurants, and cultural attractions, this campus offers the energy of a revitalized city paired with the resources of a nationally recognized health system. Our clinic environment is fast-paced, patient-centered, and committed to delivering exceptional care to diverse populations.
Role Overview
As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a seamless registration and check-out process. You¿ll support clinic staff, medical professionals, and patients by managing administrative tasks, verifying insurance, and handling financial responsibilities. Your role is vital in creating a positive patient experience and maintaining efficient clinic operations.
Why Henry Ford Health
At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.
What You Will Do
- Greet and check in patients, ensuring accurate registration and insurance verification.
- Handle cash collections and discuss general financial responsibilities with patients.
- Reconcile patient charts and manage discharge processes efficiently.
- Assist with preregistration and connect patients to the Customer Service Center as needed.
- Work collaboratively in a team setting to meet clinic staff and patient needs.
- Maintain a professional demeanor in a fast-paced environment with frequent interruptions.
What You Will Need
Required Qualifications
- High School Diploma or equivalent.
- Ability to perform calculations, complete forms, and utilize computer information systems.
- Strong interpersonal skills for effective communication with patients, staff, and visitors.
- Basic computer skills, including navigating software, email, and logging in/out of systems.
- Dependable, punctual, and able to multi-task in a fast-paced environment.
Preferred Qualifications
- Familiarity with a clinic environment.
- Experience working with diverse populations and age groups.
What We Offer
Join a team where your contributions directly impact patient care and outcomes. Grow your career through collaborative opportunities, mission-driven work, and continuous learning in a supportive and innovative environment.
Join Our Team
Ready to make a difference? Apply now and be part of a team that¿s transforming healthcare.