Your main responsibilities will be to:
- Perform inspections when required
- Supervise a team of quality inspectors in Durban, South Africa and oversee their performance through Key Performance Indicators and on-site assessments. Take actions based on their results.
- Act as a trainer and coach, provide technical support and guidance to inspectors and conduct performance evaluations and on-site audits when required.
- Propose and implement solutions to improve standards of service to prevent issues that may impact the quality of inspections.
- Lead the investigations to establish whether any claims related to the inspectors’ actions are legitimate.
- Represent QIMA during meetings with customers in the region, provide technical expertise, and kickoff inspection programs.
- Maintain good working relationships with all the suppliers and factories where we inspect.
In order to be successful in this role, you must have:
- Master’s or Bachelor degree in textile engineering; strong familiarity with Quality Management or Product Organization
- Practical experience in performing QC inspections with a strong desire to improve internal protocols.
- Technology driven mindset.
- Strong willingness and potential to become a manager of high-scale teams with a mindset oriented towards performance management.
- Ability to travel to meet your team members and to visit clients and factories.
- Excellent command of English (spoken and written)