To provide specialist IM operational support, stakeholder engagement and service integration across commercial, operational and digital technologies for relevant sites and regions, enabling reliable and sustainable technology services that support business objectives.
1. Safety: Consistent application of Safety & Health principles in all discipline interactions and take personal responsibility for safety of self and others to ensure zero harm and elimination of fatalities. Actively partake in the operational risk management procedure (Layer 1 to Layer 4) to ensure zero harm is achieved. Comply with the requirements and responsibilities of any applicable legal appointment, where appointed
2. Performance and Delivery
• Serve as the business relationship conduit for allocated site and regional stakeholders on IM technologies and services.
• Support the business in achieving its objectives through the effective use of commercial, operational and digital technologies.
• Monitor IM service performance, dashboards and reports, and identify risks and opportunities for service and process improvement.
• Support the implementation and consistent application of IM technology principles, standards and designs across operations.
• Coordinate IM integration activities and dependencies across IT, OT, Digital, infrastructure, applications, projects and relevant service providers.
• Support technology implementation, testing, commissioning, operational readiness, handover and service transition to enable sustainable operational support.
• Identify, assess and coordinate the resolution or escalation of technology integration, service-readiness and supportability risks and dependencies.
• Support the application of operational readiness and acceptance requirements for new or changed technologies, including appropriate support arrangements, documentation, monitoring, recovery, service levels and change controls.
• Support the prioritisation of localised IM demand and identify opportunities to leverage resources and solutions across sites.
• Coordinate the resolution and remediation of critical IM service disruptions, including root cause analysis and agreed remediation actions.
• Monitor and coordinate priority IM incidents to support timely restoration of services.
• Ensure IM services are delivered in accordance with applicable standard operating procedures and agreed Service Level Agreements.
• Provide responsive IM customer support, troubleshooting and coordination for operational technology issues.
• Monitor IM service performance, costs and demand within the relevant business context.
• Monitor onsite IM contractor and service-provider performance against contractual, safety and service-level requirements.
• Support effective IM change management for new and changed infrastructure, systems and technologies.
• Translate business and operational requirements into functional requirements for the relevant IM teams.
• Assess relevant technology trends and, in consultation with technical specialists, recommend appropriate solutions and improvements.
• Provide IM operational input into relevant integrated and digital operations forums, including service performance, technology risks and IT/OT dependencies.
• Coordinate communication across relevant business, IM and project stakeholders on technology changes, implementation activities, risks and operational impacts.
• Seek specialist advice from centralised IM capabilities, technical specialists, industry experts and operational teams where required.
• Collaborate across IM, operational and technical teams to support effective service integration and continuous improvement.
3. People & Teams
• Actively engage as a team member in all team processes.
• Focus on enhancing employee experience (EX) by introducting smarter ways of working (through process and technology)
4. Compliance
• Ensure compliance with internal and external regulatory, legislative and permitting requirements.
• Ensure compliance with applicable internal policies, standards and governance requirements, as well as relevant legislative, regulatory and permitting requirements.
• Support compliance with applicable IM architecture, cybersecurity, technology, change and operational support requirements.
• Identify and escalate material IM operational, technology and compliance risks through the appropriate governance processes.
• Grade 12
• An undergraduate qualification (Bachelors degree/Diploma or equivalent) in relevant IM Discipline (Prescribed)
• Postgraduate qualification in a relevant IM discipline, or demonstrated practical experience in a role and environment of comparable complexity (Desirable)
Certifications:
• Valid EB/Code 08 driver’s licence (Prescribed)
• Relevant professional registration or industry certification (Desirable)
Experience:
• 5–7 years’ relevant working experience in an IM operational, technology service delivery or comparable environment.
Technical knowledge required for role:
• Experience in the delivery and support of technology solutions, projects, processes and requirements.
• Experience in establishing and supporting site-based operational support models.
• Experience supporting Information Technology (IT) and Operational Technology (OT) within mining or comparable operational environments.
• Experience in coordinating technology integration across IT, OT, Digital, infrastructure and application environments.
• Knowledge of technology implementation, testing, commissioning, operational readiness, service transition and ongoing support requirements.
• Knowledge of IM service management, incident, problem and change management principles.
• Understanding of technology risk, cybersecurity, architecture and operational support requirements.
• Knowledge of contractor, vendor and service-level management within an operational environment.
Technical Skills:
• Advanced analytical and problem-solving skills to diagnose complex IM operational and service issues.
• Advanced root cause analysis and structured problem-solving skills.
• Advanced systems integration and dependency coordination skills across IT, OT, Digital and related technology environments.
• Advanced ability to assess technology operational readiness, supportability and associated service risks.
• Advanced stakeholder engagement and communication skills across business, operational and technical stakeholders.
• Ability to translate business and operational requirements into appropriate functional requirements.
• Strong incident, problem and change management skills.
• Strong vendor, contractor and service-provider coordination skills.
• Ability to interpret and apply relevant policies, standards and governance requirements.
• Ability to analyse service and operational performance information and recommend improvements.
• Strong coordination and prioritisation skills across cross-functional IM and operational environments.
Social process skills:
• Self-awareness, and of behaviours that successfully drive or hinder team performance and collaboration
Application:
• Demonstrate drive, determination, persistence, and commitment to apply other elements of capability work
Other requirements:
• Medical certificate of fitness.
• Ability to travel as required.
• Ability to work within relevant operational and site requirements.
• Ability to accept and fulfil applicable legal appointments, including a 2.9.2 appointment in terms of the Mine Health and Safety regulatory framework, where required by the operation.
• Other site-specific requirements may apply depending on the operational environment.
Our GBV stand:
• Valterra Platinum takes a stand against gender-based violence and all forms of violence: ’We are unconditional in creating a respectful, inclusive and safe working environment to ensure that no colleague will be violated or harassed under our watch’’