Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary As a Lead Quantitative UX Researcher, you’ll make behavioral data a core part of how we understand users, using Amplitude and behavioral analytics to uncover meaningful insights into the diverse client and customer populations we serve as a healthcare company. Embedded in specific product areas and partnering closely with our Behavioral Data & Product (BDP) team, you’ll drive how behavioral data shapes everyday product decisions alongside product, design, and engineering partners. This isn’t a lone-researcher role delivering findings from the sidelines: you’ll stay with the team to understand why users behave the way they do and help decide what we build in response. You’ll also be the team’s resident expert on behavioral data, helping teammates see what’s possible with it and get invested in using it well. This is a hybrid role based in Boston and reports to the Principal Design Researcher, Senior Manager. About the Team The Data and Ecosystem Platform subdivision focuses on data access, integration, and interoperability across the healthcare ecosystem. As part of the broader User Experience team, you will support specific product areas while shifting focus as organizational priorities evolve. The role will primarily focus on hands-on research and exploration, with additional responsibility for turning effective methods, cohort definitions, dashboards, study designs, and tracking standards into repeatable resources for other teams that raise the bar for how teams across the organization use behavioral data. Essential Job Responsibilities Plan research with Product, Design, Engineering, and Research partners by defining research questions, hypotheses, study designs, and success measures. Analyze user and customer behavior through funnel and drop-off analysis, retention and cohort comparisons, journey and path analysis, behavioral segmentation, controlled experiments, surveys, and statistical modeling. Use Amplitude, SQL, and R or Python to combine data sources, conduct significance testing and modeling, and analyze behavioral, survey, and mixed-method data. Identify segment- and specialty-specific patterns that improve the organization’s understanding of its diverse users and customers. Combine quantitative findings with qualitative and survey research to develop a more complete understanding of user behavior and the factors influencing it. Conduct qualitative research, including user interviews, usability testing, concept testing, diary studies, and contextual inquiry. Define meaningful cohorts and segments and translate them into participant lists, screeners, and outreach criteria. Partner with the Behavioral Data & Product and Engineering teams on cross-product analyses, event taxonomies, tracking plans, data quality, and centralized user profile use cases. Develop clear dashboards, reports, readouts, and recommendations that help technical and non-technical stakeholders make product and design decisions. Apply AI tools responsibly to improve the speed, scale, and quality of behavioral and survey data analysis while developing transparent, repeatable AI-assisted research workflows Additional Job Responsibilities Identify behavioral research opportunities and carry them from initial questions through analysis, recommendations, and product decisions. Integrate behavioral insights into product planning, design critiques, experimentation, and post-launch reviews. Partner with designers to translate findings into design recommendations and evaluate whether experience changes achieve the intended results. Convert effective research methods, templates, dashboards, and study designs into repeatable tools and processes in partnership with the Behavioral Data & Product team. Create case studies and practical examples that demonstrate how behavioral data and Amplitude can support product decisions. Share knowledge about behavioral analytics methods and contribute to research standards and practices across the organization. Expected Education & Experience 5+ years of industry experience in quantitative UX research or behavioral data science, with demonstrated depth in behavioral data and hands-on experience in experimentation. Proficiency in SQL and R or Python, and in statistical methods such as significance testing and modeling. Experience with product analytics platforms, specifically Amplitude. Experience using AI tools in everyday research practice to improve the speed, scale, and quality of behavioral and survey data analysis and develop responsible, repeatable AI-assisted workflows. Working competence in qualitative methods, including user interviewing, usability testing, and concept testing. Working understanding of usability heuristics and core design principles, including information hierarchy, chart selection, and progressive disclosure, applied to dashboards, reports, and self-service tools. Demonstrated ability to move between technical rigor and clear stakeholder communication. Portfolio or work samples demonstrating problem framing, study design, analysis, and how findings shaped product decisions. Academic or professional background in behavioral science, behavioral economics, the social sciences, or a related field preferred. Experience in healthcare, enterprise software, or other complex operational domains preferred. Expected Compensation $153,000 - $259,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you. Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert Please be aware of questionable job offers that are not affiliated with athenahealth. athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits. The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer. Important information for job seekers: athenahealth has a formal application process and we do not request you to interview on a Google Hangout or via text messaging. athenahealth will never request money for the opportunity to apply or work for athenahealth. athenathealth does not require completion of tax forms, bank account or credit card information as part of the recruiting process. If you feel that you have been a victim of such a scam, please send an email to: [email protected]

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