- Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities according to agreed goals, defined strategies, budget and overall IT investments.
- Primarily based in our Warsaw office, with occasional exceptions for remote work
- Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs in close co-operation with the global Single Point of Contact (Helpdesk) in an efficient and professional manner and know when and how to escalate the issues in the support chain.
- Perform all daily tasks according to set procedures, rules and guidelines and ensure that they are aligned within the organization.
- Actively participate in IT Partners’ network between other PLA units and secure IT communication locally.
- Provide technical training for onsite support staff and for new hires, including setting up and introducing technical equipment (e.g. laptops).
- Perform preventive maintenance and routine monitoring to ensure continuous uptime of the onsite IT infrastructure and IKEA Purchasing Business Applications.
- Contribute to continuous improvements within IT service desk and on-site and beyond through IT Process lead, IT project, IT Service Owner and Digital Workplace.
- Responsible for IT security onsite in close co-operation with risk management, information security and data privacy.
- Monitor the development of IT technologies and system trends and evaluate their possible business benefits.
- Manage relationships with Inter IKEA IT, vendors, contractors, service providers and other stakeholders regarding support, upgrades, bug reporting, change requests, etc. when needed.
- At any time, act as an ambassador of Inter IKEA values.
- Good knowledge of software, hardware, IP networks and voice communication.
- Good knowledge of IT service management, information security and data privacy processes, guidelines.
- General knowledge of relevant technology standards, trends and innovations.
- Good knowledge of project management tools and methodology.
- Experience of managing vendors, service providers.
- Risk assessment knowledge.
- Very good knowledge of Office 365 tools and environment.
- Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
- Service-minded and professional, putting the end users’ needs and Inter IKEA business operations in focus.
- Good knowledge of Power Automate, Microsoft Azure and Power AppsVerbal
- English & Polish language required
Additional strengths:
- Experience of working within IT, preferably in global organizations.
- Familiarity with Microsoft Power Automate and Power Apps platforms.
- Experience with Artificial Intelligence (AI) and ability to formulate queries (prompts).
Submit your application as soon as possible however not later than 20.11.2026
Please note that we will be interviewing continuously, which means that we may close the application process earlier than stated if we find the right candidate.
Please submit your CV in English.