Role Purpose The Service Owner - Infrastructure & Security Services is accountable for the global strategy, service ownership, governance, operational performance and continual improvement of critical infrastructure and security capabilities delivered through the Global Capability Center (GCC). The role owns end-to-end service outcomes for Workplace Services, Observability & Monitoring, Identity & Access Management (IAM), Identity Governance & Administration (IGA), Disaster Recovery & Technology Resilience, and Vulnerability Management. Working with Cyber Security, Enterprise Architecture, Global Infrastructure, Business IT, Engineering, Manufacturing IT and strategic partners, this leader will establish services that protect intellectual property, support engineering productivity and strengthen operational resilience across a complex global semiconductor environment. Key Responsibilities 1. Global Service Ownership & Strategy Own the global service strategy, roadmap, lifecycle, governance and performance of the assigned Infrastructure and Security services. Define service vision, operating model, standards, controls, KPIs, SLAs and OLAs aligned with enterprise priorities. Develop multi-year roadmaps, investment plans and continual-improvement backlogs. Balance resilience, security, user experience, cost, compliance and speed in service decisions. Act as the senior escalation and decision point for material service risks, major operational issues and cross-functional dependencies. 2. Workplace Services Own the Workplace Services portfolio supporting offices, design centers, engineering labs, manufacturing sites and remote employees. Provide strategic direction for endpoint management, device lifecycle, endpoint security, software distribution, collaboration services, digital employee experience and Software Asset Management. Drive cloud management, automation, self-service, analytics and standardization while protecting operational stability. Improve user experience, device compliance, service reliability and lifecycle discipline across the global estate. 3. Identity Management & IGA Own global Identity and Access Management and Identity Governance & Administration service outcomes. Lead joiner-mover-leaver processes, access provisioning, role-based access control, access reviews, certifications, segregation of duties and identity lifecycle governance. Partner with Cyber Security and Enterprise Architecture to simplify secure access and advance Zero Trust controls. Ensure identity services meet internal-control, audit, regulatory and risk-management requirements. 4. Observability & Service Monitoring Define the enterprise observability strategy across infrastructure, cloud, network, workplace, applications and security domains. Build proactive monitoring, event correlation, service-health visualization, actionable alerting and executive reporting. Improve availability, reliability, performance, incident detection, root-cause analysis and operational decision-making. Advance AIOps, automation and analytics to reduce noise and enable predictive operations. 5. Disaster Recovery & Technology Resilience Own technology-resilience strategy, disaster-recovery governance, execution readiness and recovery assurance. Define and govern recovery time objectives, recovery point objectives, backup standards, restoration assurance and recovery testing. Coordinate recovery exercises, evidence collection, issue remediation and executive reporting. Partner with Business Continuity, Applications, Infrastructure, Cloud, Security and Risk teams to improve end-to-end recoverability. 6. Vulnerability Management Own the global Vulnerability Management service, operating model and governance framework. Establish consistent processes for asset discovery, vulnerability assessment, risk prioritization, remediation tracking, exception management and executive reporting. Drive remediation accountability across Workplace, Infrastructure, Cloud, Application and Security teams. Apply risk-based prioritization using asset criticality, threat context, exposure and vulnerability age to focus remediation effort. Leadership & Operating Model 7. GCC Leadership & Capability Building Build and scale high-performing Infrastructure and Security teams within the GCC, covering service leadership, engineering, operations, governance and automation. Lead structured knowledge transfer and service transition from regional teams and external suppliers into a sustainable global operating model. Develop technical career paths, leadership capability, succession plans and a culture of accountability and continual improvement. Provide global operational leadership for major incidents, service reviews, risk escalation, capacity planning and cross-functional decisions. Enable follow-the-sun support and clearly defined interfaces with regional and global technology teams where required. 8. Vendor, Financial & Stakeholder Management Manage strategic technology vendors, service integrators, licensing positions, contracts and supplier performance. Own service budgets, forecasts, investment proposals, productivity, automation and cost-optimization initiatives. Run executive service reviews covering performance, experience, risk, control health, resilience, transformation and investment. Serve as a trusted advisor to senior business and technology stakeholders globally. Success Profile Experience 15+ years of progressive IT experience, including at least 7 years in Infrastructure and/or Security leadership roles. Experience supporting a large, globally distributed enterprise technology environment; experience at 25,000+ user scale is strongly preferred. Demonstrated leadership across several of the following: Workplace Services, IAM, IGA, Observability, Disaster Recovery and Vulnerability Management. Experience operating in a Global Capability Center, shared-services organization or global operations model. Proven ability to lead geographically distributed teams, service transitions and strategic suppliers. Strong knowledge of IT service management, Zero Trust principles, cyber-security governance, technology resilience and risk management. Experience in semiconductor, high-tech manufacturing or another engineering-intensive and intellectual-property-sensitive environment is preferred. Qualifications & Certifications Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering or a related discipline. ITIL 4 Managing Professional or equivalent service-management certification is preferred. CISSP, CISM, CRISC or an equivalent security/risk certification is preferred. Relevant Microsoft Security, Azure, Identity, cloud, resilience or platform certifications are advantageous. More information about NXP in India... #LI-7013 NXP Semiconductors N.V. (NASDAQ: NXPI) enables a smarter, safer, and more sustainable world through innovation. As the world leader in secure connectivity solutions for embedded applications, NXP is pushing boundaries in the automotive, industrial & IoT, mobile, and communication infrastructure markets. For more information, visit www.nxp.com Bright Minds. Bright Futures. We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we offer online and offline learning opportunities to help you develop some of your core and professional skills. Commitment At NXP. We recognize NXP is a powerful change agent as we continue to deliver innovative solutions that advance a more sustainable future. We remain steadfast in our commitment to sustainability and making measurable year-on-year progress. Also, we aim to create an inclusive work environment and we will not tolerate racism, discrimination or harassment of any kind. We have programs in place focused on diversity, inclusion and equality. Thank you for considering a career at NXP. To help you prepare for the different steps in our hiring process, see the following useful advice and tips. Are you already an NXP employee? Do not apply here. Instead, you must apply via our internal career page. Thank you for your interest in supporting our recruitment efforts. Please note that NXP operates under a strict Preferred Supplier List (PSL) for all recruitment activities. Any candidate profiles or resume submitted without a prior written agreement or explicit request from our Talent Acquisition team will be considered unsolicited. Such submissions will be deemed free of any obligations, and no fees will be paid by NXP or any of its affiliates, subsidiaries, or divisions - regardless of whether the candidate is hired, either coincidentally or otherwise. Thank you for your understanding.

Service Owner – Infrastructure & Security Services.

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