Team Coordinator - German Language
Job Title
Team Coordinator - German Language
Experience -6 to 9
Notice Period -0 to 30 days
Key Responsibilities
- Coordinate daily team operations and ensure smooth execution of HR processes and service requests.
- Act as the primary point of contact for German-speaking employees, stakeholders, and business partners.
- Handle HR queries and employee requests in German and English, ensuring timely and accurate resolution.
- Monitor team workloads, track service levels (SLAs), and ensure adherence to quality standards and deadlines.
- Support the preparation and maintenance of employment contracts, letters, certificates, and other HR-related documentation.
- Maintain and update employee records in HR systems, ensuring data accuracy and compliance.
- Identify process gaps, resolve operational issues, and escalate complex cases when necessary.
- Prepare reports, analyze operational metrics, and provide regular updates to management.
- Coordinate with internal departments and external agencies, including government authorities, insurance providers, and other stakeholders.
- Conduct quality checks and audits to ensure compliance with company policies and HR procedures.
- Support onboarding, offboarding, and other employee lifecycle activities.
- Drive continuous improvement initiatives to enhance team productivity and customer satisfaction.
Required Qualifications
- Bachelor's degree in Human Resources, Business Administration, Management, or a related field.
- 2-5 years of experience in HR Operations, Shared Services, Team Coordination, or Customer Service environments.
- Fluency in German (B2/C1 level or higher) and English is mandatory.
- Experience working with HRMS/ERP systems such as SAP SuccessFactors, Workday, or Oracle HCM is preferred.
- Experience supporting international or European clients is an advantage.
Key Skills
- Strong German communication skills (written and verbal).
- Excellent coordination and stakeholder management abilities.
- Strong organizational and multitasking skills.
- Ability to manage priorities and meet deadlines in a fast-paced environment.
- Problem-solving and decision-making capabilities.
- High attention to detail and data accuracy.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Customer-focused approach with strong interpersonal skills.
Preferred
- Experience in HR Shared Services or Global Business Services (GBS).
- Knowledge of German labor practices and HR processes.
- Experience leading or coordinating small operational teams.
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