We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large. About the Role: Reporting to the Manager of Accounts Receivable, the incumbent will assume the responsibility of performing Cash Application activities for Wiley Global. This includes lockbox payments, wire payments, refunds, cash deposits, and payment allocations. Another key role of this position is to respond to simple and standard customer queries related to their payments. Additional responsibilities include daily/weekly/monthly reporting of Cash Applications & ensuring SLAs & KPIs for Cash application are met. This role needs to be done in harmony with the collection & other customer service teams on a daily basis. Compliance with internal controls & supporting audits is an important role of this position. How you will make an impact Allocation of customer payment against outstanding invoices - wires, lockbox, payment allocations and process refunds etc. - Timely & accurate postings of customer payments. Cross-verification of the customer account before initiating a refund. Customer instructions are followed for payment allocations. Respond to simple and straight-forward customer queries - Response time on customer queries should meet the SLA and the information provided should be authentic. Co-ordination of chargeback queries between customer service and controllers - Timely closure of chargeback cases to avoid penalty into our bank account. Meeting KPI and SLAs for the clients - Ensure payment processing with accuracy. Daily reporting of Cash Applications - Ensure to share accurate and timely information to facilitate decision making and analysis for the business. What we are looking for Bachelor’s degree in Accounting 1 to 3 years of Shared Service accounting experience Understanding of the general cash application process. Should be flexible with working in shifts. Ability to prioritize workload. SAP experience is mandatory. Should have good knowledge of Excel. Manage a high volume of transactional work with a high degree of accuracy. Effective communication skills; proven ability to communicate effectively with internal business partners at various levels. Ability to prioritize, multitask, and meet deadlines. Willingness to establish and maintain effective working relationships. Dynamic candidate who demonstrates initiative, is results-oriented, and flexible. We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. We are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles. When applying, please attach your resume/CV to be considered. #LI-SG1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development. Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.

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