Job Title: Operations Manager I Job Description The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Job Description – Operations Manager I Role: FinCrime Specialist – OM Designation: Operations Manager Location: Bangalore Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. The OM is responsible Analyze and maintain all client SLAs, implement improvement plans ,day on day operations. Provide leadership and guidance to direct reports, ensuring consistent administration of company policies and standards. Roles & Responsibilities: Analyze and maintain all client SLAs, implement improvement plans, and drive performance. Team Management: Hire, train, develop, and manage performance of direct reports and their associates. Manage and review operational reports, including attendance adherence, client scorecards, and metrics management reports. Provide leadership and guidance to direct reports, ensuring consistent administration of company policies and standards. Conduct regular one-on-ones with direct reports to review individual performance and offer developmental coaching improved performance. Create a positive work environment, resolve employee relation issues, and drive employee engagement. Participate in cross-functional meetings to review information and partner to define action plans. Implement best practices, drive consistent performance, and evaluate staffing needs to meet changing client requirements. Manage budgets and resources to optimize operational performance Identify and mitigate operational risks to ensure business continuity. Attend business reviews with clients and establish and manage relationships with clients. Desired Skills: Strong understanding of Fin Crime, KYB, and Transaction Monitoring (preferred) Ability to develop and implement operational strategies. Ability to think beyond the status quo and propose innovative solutions to internal and client stakeholders. Demonstrated ability to coach, develop action plans, and provide effective feedback to maximize performance. Ability to analyze and improve work processes, establish a course of action, and accomplish specific goals. Ability to work well under pressure, prioritize tasks, and follow through on items to completion while maintaining a professional demeanor. Excellent oral and written communication skills, with the ability to effectively present information to internal and external stakeholders. Demonstrated ability to mentor, coach, and provide directions to team members. Ability to resolve conflicts and negotiate with stakeholders. Willingness to work in a flexible schedule. Ability to adapt to changing priorities and deadlines in a fast-paced business environment. Qualifications: Graduate / Postgraduate Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2 Language Requirements: Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

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