100 Utah Ave South San Francisco California, 94080, Pay Range Minimum $120,000.00 Position Description: Responsible for the oversight, leadership and achievement of results for multiple Retail Store locations for Goodwill of the San Francisco Bay. Directs all aspects of daily operations; leading the team and driving the business. Provides strategic vision, leadership and general management skills for both short- and long-term success. Key responsibilities include store operations, financial management, human resources, control of inventory and training & development. Maintains control-related standards and procedures. Builds and retains motivated, high performing teams through effective leadership of line management. Essential Duties and Responsibilities: Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for multiple Retail Store locations. Develops Store Managers and creates a pipeline for future district level leadership. Spends time in the stores with retail teams and customers to understand and identify business critical issues in order to ensure the alignment of tactics and strategies. Coordinates with Store Managers to define objectives and goals by constantly developing innovative and cost-effective product generation; monitors product levels daily to achieve bottom line sales budget against targets. Works with Senior Retail Leadership to generate ideas about future retail activities to ensure a cutting-edge strategy; maintains up-to-date knowledge of the market place, competitors and trends. Partners with Retail Leadership to facilitate the annual budget process. Partners with HR Department to ensure people management goals are achieved and issues are satisfactorily resolved. Ensures store locations deliver excellent customer service to donors and customers. Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately. Partners with community businesses and organizations to promote Goodwill’s mission. Serves as a Goodwill ambassador to the community. Ensures that store leadership is well-trained and fulfill their duties and responsibilities. Coordinates efforts among locations to allocate donations, Team Members, and leadership to maximize area performance. Ensures the district complies with all policies and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensures minimum risk to Team Members and the business. Must have reliable transportation to visit each location regularly (at least once a week) to teach, train, and inspire. Partners with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development, etc.) to further business goals and ensures compliance with applicable policies, procedures, and regulations. Leads the district in building a strong sales management culture; spends time coaching store leadership, identifies skills and opportunities for development; provides advice and guidance on issues. Identifies top talent through interviews and hiring to ensure the organizations capability to deliver on its goals. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Store Managers. Ensures that store leadership effectively manages performance of Team Members. Responsible for meeting or exceeding district revenue (approximately $30 Million/fiscal year) and meeting or exceeding operating income. Oversees the operation of 10-14 retail locations. Responsible for the management of production output approximately 5.6- 7.8 mill in production dollars monthly. Monitors production performance daily, weekly, monthly. Maintains production metrics by location. (IPG, Sell thru, price average, etc.) Provides feedback to production summaries nightly. (after normal business hours) Conducts store audit “visit form” with each store visit and communicates this daily. Writes weekly reflection and recap to include where the week was spent, areas of opportunity, and how they are working to impact stores. Also, to include what they are working on for personal development. Coordinates and facilitates monthly Store Manager meetings, follows up on store specific monthly meetings. Leads and develops 10-14 Store Managers. Indirectly leads and develops 20-28 Assistant Store Managers, 10-14 Customer Service Managers, and 350-490 Team Members. Monitors Safety and Asset Protection audits, addresses opportunities with store leaders. Works with Safety and Asset Protection to resolve Team Member cases and escalations. Partners with Recruiting on store needs (both management and front-line). Conducts interviews and onboarding. Handles escalated customer care concerns and works with the customer to resolve their issues, communicates with customer care on resolutions. Works with facilities on work order escalations, monitors work order needs per location, checks overall facilities needs during store visits. Ensures Goodwill brand from facilities standpoint while conducting store visits. Checks overall marketing needs per location, also checks for proper signage throughout locations and submits signage requests as needed. Reviews and manages P&L, spending, order approvals, concur approvals. Works with finance on P&L questions, discrepancies, and approves leader incentives. Monitors new good sales, orders goods, completes cycle counts and monthly new goods inventory. Sits on various committees as assigned. Writes truck “loops” routes nightly for their district (363 days per year. To include days off unless assigned to a peer during sick time/ vacation.) Coordinates with transportation on escalated needs regarding trailer swaps, compactor swaps, empties, and product requested. Follows up with Quarterly weight test audits. Prepares for store tours, job shadows, “work in retail” assignments. Helps with grand openings, various 1:1 tours, and shadows to understand retail setting. Expected to be in the field working alongside their teams conducting store visits from 8-5pm. Given one ½ day for administrative work, all remaining administrative work is expected to occur before or after normal scheduled hours. Works one closing shift and one Saturday shift monthly. Occasionally assigned to attend Quarterly cookie visits. Maintains regular and consistent in-person attendance. Plays critical role in driving company culture change efforts and change management processes. Performs other related duties, as assigned. Minimum Qualifications (Education, Experience, Skills): Three years of experience with a large-format retailer overseeing multiple locations Candidates with progressive leadership experience over a large-scale thrift store will also be considered Proven experience managing leaders preferred Demonstrated ability to generate revenue and achieve production goals Strong understanding of financial metrics, reporting, and budget management Strong computer literacy including proficiency in Microsoft Office Suite Ability to speak and read English proficiently Valid drivers’ license required and ability to pass an MVR check Ability to pass a background check, as applicable High School Diploma or Equivalent preferred Reasonable Accommodation Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Working at Goodwill is more than a job–it is an opportunity for people needing a second chance in entering or re-entering the workplace to build the foundation of knowledge, skills, and experience to advance in their careers. Our supportive employment programs provide an opportunity to learn while you earn to advance along technology, retail, warehousing and logistics, e-commerce or our Corporate Services Career Pathways program. Full-time jobs at Goodwill SF Bay offer medical, dental & vision insurance, a retirement fund, professional development training, commuter benefits, flexible healthcare spending account, and a mental health + wellbeing employee assistance program, in addition to a positive, growth-oriented environment. Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of the San Francisco Bay is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of the San Francisco Bay at 1-833-624-0920 option 6 or [email protected] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of the San Francisco Bay, please contact our Candidate Support Line at 1-833-624-0920, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc/Goodwill of the San Francisco Bay (“GCNA/GIMV/GSFB”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV/GSFB only use company email addresses, which contain “@goodwillaz.org” or "@gimv.org” or "@sfgoodwill.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV/GSFB please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it. At Goodwill, we work together as One Goodwill toward our vision of ending poverty through the power of work. Explore the sections below to learn more about each area of our organization, and view current opportunities with Team Goodwill. Use the "Forgot your Password" option. You will receive an email with instructions to reset your password. Still not working? Reach out to Goodwill Recruiting at [email protected]. Need to accept your offer? You don't need to use the link in the email, just sign in above and navigate to your candidate home account. Even if you used an incorrect email address when you applied, you can still use that same incorrect email to sign into your candidate home account. Still not working? Reach out to Goodwill Recruiting at [email protected].

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