Major Duties and Responsibilities
- Ensure smooth and timely shipment process flow
- Ensure accurate and timely data entry into our operational system based on defined metrics
- Track and trace shipments
- Provide proactive and clear communication to internal and external customers
- Ensure accurate and timely client billing, including dispute resolution
- Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
- Ensure compliance to company policies and external regulations
- Complete cross training in order to support team coverage
- Professionally represent Expeditors to our customers, service providers, and government agencies
Provide exceptional customer service to both external and internal customers - Ensure accurate and timely data entry into our operational system
- Communicate with domestic customers and their offices
- Comply with customer requirements and procedures
- Prepare and process documentation
- Comply with all U.S. regulations
- Update shipment information in Expeditors systems
- Review documents for compliance
- Invoice customer accurately and timely for provided services
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Must have warehouse/distribution center experience - Shipping, receiving, inventory control.
- Must have customer service experience
- Must complete and pass training courses
- Pro-active, strong organizational skills
- Work well in a team environment
- Good computer skills (Excel, Word, PowerPoint)
- Fluent in English
- Must be authorized
- Attention to detail
- Strong desire to learn
- Authorized to work in the United States
- STA Clearance
Expectations:
- Continually identify areas to improve efficiency
- Embrace and adopt technology to optimize their ability to complete their work
- Achieve standard of 52 hours training per year, including all mandatory trainings
- Drive and develop customer relationship in order to exceed their expectations
- Have a sense of urgency, be willing to help by offering solutions
SHIFT: Thursday – Monday, 6pm to 3am
**Local applicants only***
- Fully proficient with various software applications (i.e. MS Office, Lotus Notes)
- Typing - 30 wpm and 10-key by touch
- Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
- DG Certification Required
- Easily adapt to change and function efficiently in a high stress environment
- Compliance certifications required to perform required duties obtained and maintained
- An intimate understanding of Export Compliance
- General Airline/Logistics Knowledge
- STA Clearance
Please provide a cover letter along with your resume.
***MUST BE LOCAL***
Expected Hourly Range: $22.00 – $27.00
Expeditors offers excellent benefits:
- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Learning & Development Program
- Educational Assistance and Reimbursement
All your information will be kept confidential according to EEO Guidelines.
May be eligible for bonus following first year of continuous employment in position.