Scope of Position
- This position supports the movement of outbound truck/intermodal freight from the Los Angeles region throughout the U.S., through coordination with asset based truckers, our warehouse, and other Expeditors offices.
- The focus is proactive and innovative customer service.
- This position requires agents to use critical thinking skills to build customized solutions to various customers.
- This position is located within our Carson office facility and will primarily be computer work with some interaction with freight or customers as needed.
- The position will require phone and email communication with Expeditors employees, trucking companies, and other strategic service providers.
Position Schedule: Monday – Friday 8AM to 5PM
Major Duties and Responsibilities:
- Build and maintain strong relationships with our trucking carriers
- Ensure smooth and timely pickup and delivery of freight, scheduling appointments when needed
- Dispatch delivery orders / bills of lading and track transloads/Full Container Loads/Less than Container Loads while in transit. Follow up for Proof of Deliveries and all necessary documents needed to close out the shipment
- Ensure timely freight process flow and delivery to meet Key Performance Indicators and Requested Delivery Dates
- Assist with quoting trucking / delivery rates. Receive necessary information to quote (solo vs teams drivers, special requirements, etc).
- Ensure accurate and timely client and vendor billing for trucking/delivery services. Keep carrier costs on file for seamless, on-time billing
- Ensure accurate and timely data entry into our operational system
- Understand department process flow, constantly looking for areas of improved efficiency
Minimum Qualifications:
- High School Degree or equivalent required
- Successful candidates must pass a background check
- Must be legally authorized to work in the United States
- Must not require future sponsorship for employment visa
- Fluent in English, both written and verbal
- Must have the ability to work overtime in support of the department’s needs
- Must be able to commute to the city of Carson, CA
- Comfortable with numbers and basic mathematical skills
- Comfortable working in a professional business environment with constant interaction with other team members, customer, other offices, and vendors.
Desired Qualifications:
- Associates or Undergraduate Degree Preferred
- Good computer skills (Word, Excel, and familiarity with PowerPoint)
- Ability to multi-task and prioritize throughout the workday while remaining focused and organized
- Demonstrated ability to be proactive in thought and action
- Strong organizational skills
- Analytical with a strong attention to detail
- Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Ability to work independently and in a collaborative team environment
- Willing to pitch in and help on last minute projects or assist team members
- Excellent written, verbal, and interpersonal communication skills
- Has a demonstrated strong work ethic, and reliability
Reporting Structure
- Supervisor and Manager
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
The hourly rate for this position is $20-$30 per hour