We are seeking a skilled Salesforce Administrator / Senior Salesforce Administrator to manage, enhance, and support our Salesforce platform. The ideal candidate will have experience in Salesforce administration, business process automation, user support, data management, reporting, and platform governance. This role will collaborate closely with business stakeholders, technical teams, and leadership to drive adoption, improve processes, and deliver scalable Salesforce solutions. The candidate must be comfortable supporting North American business operations and working EST/ET hours. Key Responsibilities Administer and maintain Salesforce Sales Cloud, Service Cloud, and related applications. Configure and support custom objects, fields, page layouts, record types, validation rules, and permissions. Build and maintain Salesforce Flows, approval processes, and automation solutions. Manage user access, profiles, permission sets, roles, and sharing rules. Create and maintain reports, dashboards, and analytics to support business decision-making. Perform data imports, exports, cleansing, deduplication, and data quality monitoring. Collaborate with business stakeholders to gather requirements and translate them into Salesforce solutions. Support integrations with external systems and third-party applications. Troubleshoot issues, identify root causes, and implement resolutions. Participate in testing, release management, and deployment activities. Ensure Salesforce best practices, governance, security, and compliance standards are followed. Provide end-user training, documentation, and ongoing support. Required Qualifications 3+ years of Salesforce Administration experience for Salesforce Administrator. 5+ years of Salesforce Administration experience for Senior Salesforce Administrator. Strong knowledge of Salesforce platform configuration and administration. Hands-on experience with: Salesforce Flows Reports & Dashboards Security Model and Permission Sets Data Loader and Data Management Tools Change Sets and Deployment Processes Sales Cloud and Service Cloud Strong analytical and problem-solving skills. Excellent communication and stakeholder management skills. Ability to work independently and manage multiple priorities. Willingness to work EST/ET hours and collaborate with U.S.-based teams. Preferred Qualifications Salesforce Administrator Certification (ADM 201). Salesforce Advanced Administrator Certification. Experience with CPQ, Experience Cloud, DocuSign, or Marketing Cloud. Knowledge of Apex, SOQL, Lightning App Builder, and Salesforce integrations. Experience working in Agile/Scrum environments. Familiarity with MuleSoft, Oracle Integration Cloud (OIC), or Azure Integration Services. Key Skills Salesforce Administration Flow Automation Security & Access Management Data Management & Data Governance Reporting & Analytics User Training & Support Release Management Business Process Optimization Stakeholder Management Integration Support We have great people here and are looking for more. Come join us! Follow us: Facebook Instagram LinkedIn X YouTube Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law. First Advantage is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/. Ready to make an impact and shape the future of trust in the workplace? Explore opportunities and join our team. As an award-winning global leader in identity and workforce solutions, First Advantage delivers fast, reliable screening and ongoing monitoring at every stage of the employee lifecycle. Join us and help shape the future of trust, guided by our values: Authenticity Curiosity Integrity Teamwork Customer-inspired Be a part of the growth, innovation, and impact we’re building at First Advantage! Professional development opportunities, such as our award-winning SOAR program Generous Paid Time Off Program* Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities* Competitive benefits (medical, dental, etc.)* Global Employee Assistance Program (EAP) available to all team members Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year *Must meet hourly work requirement to be eligible Apply today to learn more about why we’re proud to say #WeAreFA! First Advantage does not charge candidates any fees at any stage of the recruitment process. We will never ask you to make a payment, purchase equipment, transfer money, or provide financial account information to obtain employment. If anyone claiming to represent First Advantage requests payment or other financial information, please treat the communication as suspicious and contact us through this website for verification.

more at Firstadvantage.

2 Nov, 2026

Firstadvantage

Sr. Director, Customer Success (Technology Vertical)

Leadership
Sales & Marketing

$150k–180k/yr

US_Georgia Virtual, United States of America

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