Job Description: Are you up passionate about supporting clients? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our clients, explore this opportunity! It may be everything you've been looking for. Perks & Benefits: Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance, and critical illness. Continuous learning opportunities with an annual educational allowance. Generous referral program ranging from 500-$2,500 depending on business need. Regular consistent team-building activities and events. Discounts to local amenities and vendors. Discounted hotel stays in multiple locations through our Hospitality offerings. What Will You Do? Handle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasible Remain proficient in all programs required to manage hotel and residential desk needs Hold accountability for resolving customer complaints and assisting customers in all inquiries regarding our services, hours of operation, key personnel, in house events, and directions Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices Ensure an efficient reception experience for guests, including check-in and check-out, log maintenance requests, and complete audit procedures Communicate any relevant feedback from guest and/or other departments with the Guest Service Manager Coordinate the arrival of vendors, guests, deliveries, and prospects, and assist with directing them to appropriate departments and locations on-site and in the parking garage Process packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. Coordinate the storage room by storing and retrieving guest luggage and packages Provide basic trouble-shooting support for in-room hotel services such as Internet, TV, and movies Communicate closely with housekeeping and maintenance teams to ensure that the needs of guests are prioritized to provide the best guest experience possible What You Bring: High School Degree or equivalent Front Office/Concierge experience in hotel, residential or customer focused industry Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required Must have excellent customer service and interpersonal skills Excellent oral and written communication skills for team and guest interactions Ability to multitask in a fast-paced and high volume environment Ability to work well within a team. Salary Range: $21-23 per hour About The Company: Level Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle. AI Use: This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Level. Note that only those applicants under consideration will be contacted. Thank you for your interest in a career with Onni Group! We believe that the strength of a company lies in its people and are fortunate to have an extremely motivated and dedicated staff that brings expertise and attention to detail in every project they undertake. If you believe that your skills would be a valuable addition to our team and would like the chance to be a part of the award-winning Onni Group, please check our open opportunities. To best stay up to date about all things Onni, please follow us on the following social media: Instagram LinkedIn Twitter/X Facebook Please do not contact our managers or employees directly in an attempt to present candidates without a written request, and a signed agreement within the last 12 months. Complying with this request will be a major factor in determining a professional relationship with Onni Group. Any submissions of unsolicited resumes directly to Onni employees, managers or any Onni email address will not be bound or obligate Onni in any way to pay any fees if such a person is hired. If you are interested in working with Onni, please contact [email protected] and email us info about your company. We will then contact you to set up any further discussions. Please note, all Onni hiring requires at minimum an official virtual or in-person interview prior to offer stage.

Guest Services Agent - Part Time.

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