Privacy Notice We, at PSG Global Solutions, INC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, INC (a Teleperformance company) needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how PSG Global Solutions, INC (a Teleperformance company) processes your personal data, and we regularly review it to ensure that it is up to date. Before proceeding with your application, please review our Candidate Privacy Notice to understand how we collect, use, store, and protect your personal data in connection with the recruitment process. By clicking “Apply”, you acknowledge that you have been provided access to and have had the opportunity to review our Candidate Privacy Notice. Click here to read the PSG Global Solutions Candidate Privacy Notice Job Description: About the Role We are looking for a highly organized, proactive, and detail-oriented Senior Recruiter to manage urgent staffing requests and coordinate nurse availability outside regular business hours. In this role, you will be responsible for ensuring healthcare shifts are filled efficiently by communicating with nurses and healthcare professionals, managing shift bookings, and coordinating staffing adjustments in a fast-paced, time-sensitive environment. Key Responsibilities Receive and manage urgent staffing requests from healthcare facilities during after-hours operations. Contact nurses and healthcare professionals through outbound calls, SMS, and email regarding available shifts. Confirm candidate availability, eligibility, and compliance with client staffing requirements. Process and confirm authorized shift bookings accurately using designated staffing systems. Manage shift cancellations, schedule changes, and urgent staffing adjustments. Provide timely updates to healthcare workers, clients, and internal stakeholders. Maintain accurate records of staffing requests, candidate outreach, confirmed bookings, and follow-up activities. Escalate unresolved staffing concerns and ensure proper handover to the daytime operations team. Prioritize urgent staffing requirements while maintaining service quality and established turnaround times. Qualifications and Requirements At least 1 year of experience in recruitment, staffing coordination, workforce scheduling, customer service (Healthcare BPO), or a related operations role. Strong spoken and written English communication skills. Comfortable handling inbound and outbound calls, email correspondence, and SMS communication. Excellent organizational skills and attention to detail. Ability to manage multiple requests and prioritize urgent staffing requirements. Strong problem-solving skills and sound judgment in handling time-sensitive situations. Familiarity with staffing systems, Applicant Tracking Systems (ATS), CRM platforms, or scheduling tools is an advantage. Ability to work independently with minimal supervision. Willingness to work flexible schedules, including early mornings, evenings, weekends, and holidays, based on an agreed roster. Preferred Qualifications Experience in healthcare staffing, nurse recruitment, or workforce scheduling. Previous experience supporting Australian recruitment or staffing operations. Familiarity with healthcare shift bookings, staffing requirements, and candidate compliance checks. Experience handling last-minute staffing requests, cancellations, and schedule changes. Background in staffing agencies, RPO, BPO, or shared services environments. What We Offer Competitive salary package and performance incentives Comprehensive HMO Coverage Early Regularization eligibility Your next career opportunity awaits! Grow with us and apply today! 🚀 Follow us on Facebook: https://www.facebook.com/psgglobalsolutions Read our Privacy Notice: https://sch.talentcube.io/PSGPH-IR-PN-W/privacy-notice.html #OnePSG #CertifiedGreatPlaceToWork #PSGHiring #BePSG What Do You Think? Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? PSG Global Solutions provides recruiting services to staffing companies and other large recruiting operations. We are a rapidly growing RPO with nearly 4,000 employees. As part of the Teleperformance Group, we have a global footprint and service RPO engagements across the Americas, Europe, and Asia. PSG is headquartered in Marina Del Rey, CA. As part of the Teleperformance family, PSG upholds the highest standards of ethical behavior and legal business conduct. We are committed to providing a safe, respectful, and transparent recruitment experience for all applicants. If you ever have concerns about our recruitment or hiring process, you may safely and confidentially report them through the Global Ethics Hotline. We ensure a zero-retaliation policy, and you may also choose to report anonymously. You may report issues such as: Discrimination, unfair or unequal treatment, or bias Violations of applicable laws Behavior that goes against our company values 📌 Report online: tp.integrityline.com 📌 Philippines toll-free hotline: 1-800-1322-0136 Protecting Yourself During Recruitment To protect applicants, please note: PSG Global Solutions does not use Telegram or any other instant messaging apps for recruitment or interviews. We never request payments for applications, applicant portals, or any other part of the hiring process. Always apply only through our official Careers portals. Once you apply online, you will receive a unique applicant ID that can be verified by authorized PSG representatives. Do not share personal information or documents without this ID.

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30 Oct, 2026

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