Important IT company At the Latin American level, growth requires:
RPA
Job Description
Support customers with their production Robotic Process Automation solutions built in UiPath
Acting as liaison between the user community and the technical applications development staff (may include offshore staff)
Resolve system problems to ensure customer processes run smoothly
Document business processes, training procedures, standard operating procedures, operational status, etc
Support implemented solutions by conducting root cause analysis on issues and corrective actions
Job Requirements
Mandatory
Provides customers with technical production support of their automations running on the RPA platform
Troubleshoots and triages issues encountered with automations
Provides training and support directly to customers
Writes and maintains system documentation
Works on standard issues/problems
Exercises judgment within defined procedures and practices to determine appropriate action
Follows department processes and procedures and may make recommendations to improve these processes
Ensures standards compliance and institutionalization of automation best practice
Conducts automation code and process reviews to ensure the highest level of quality
Participates in identifying business process automation requirements and supports creation of solutions
Generates reports and performs data analysis by collecting, analyzing, and summarizing data
Acts as a system administrator of the RPA system
Competencies and skill set
Exposure to UIPATH RPA PLATFROM and automation processes (SDLC, Agile etc.)
Analytical bent of mind to connect different data points together to provide insights
Good command on MS Office tools (Visio, Excel, Power point, Word)
Excellent communication and interpersonal skills required
Should have good planning and time management skills
Ability to work with multiple stakeholders at different levels
Above average skills in coordinating and collaboration skills
High energy and self-starter
Experience and Qualification
Any graduate\post graduate qualification from University of good repute, preferably BE/MCA
3+ years of overall experience with at least 2 years of relevant experience
Basic experience with one or more Scripting languages
Basic experience with system administration
Some infrastructure or server administration experience is a plus
Ability to work with technical, infrastructure, application, and business teams alike
Has basic knowledge of general business environment/operation and has general cost benefit awareness
Solid working knowledge of standard features/functions of one or more application to field, analyze and resolve customer issues/problems
Good written and oral communication skills in order to define parameters to meet business requirements
Identifies/receives problem, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for defined business processes
Creates documentation of business processes, training procedures, and standard operating procedures
Experience creating and documenting operational process document
Excellent interpersonal and communication skills
High energy, result driven person with strong interpersonal skills
Strong commitment to operational excellence
Prior experience working on similar Process Automation initiatives is a big plus
Hands-on experience supporting RPA solutions using UiPath
ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).
If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.
Job type: Remote.
Location: Mexico -This position is fully remote; however, candidates must be currently residing in Mexico.
Salary: $85,000 MXN gross
Benefits: Excellent superior benefits.