Job Title: Bilingual Dental Appointment Specialist
Position Type: Full-Time
Work Hours: 8:00 AM - 5:00 PM EST
Work Days: Monday-Friday
Salary: $6–$8 per hour, depending on experience
Workplace: Remote
Preferred Candidate Location: Latin America
About the Practice
Our Client is hiring on behalf of an established U.S.-based dental practice in New York that is committed to providing quality dental care and a welcoming patient experience.
The practice is looking for a confident, experienced, and results-driven Spanish-Bilingual Dental Appointment Setter & Patient Reactivation Specialist who can connect with patients, convert inquiries into scheduled appointments, and reengage patients who have not returned for care.
This is more than a traditional dental receptionist position. We are looking for someone who understands the dental industry, communicates naturally in both English and Spanish, and knows how to turn patient conversations into confirmed appointments.
If you have strong U.S. dental front desk experience, enjoy speaking with patients, and can work independently with minimal supervision, we encourage you to apply!
Key Responsibilities
1. Patient Call Conversion & Appointment Scheduling (Top Priority)
- Answer incoming patient calls professionally and confidently in English and Spanish.
- Convert prospective patient inquiries into confirmed dental appointments.
- Build rapport, address patient concerns, and guide callers toward scheduling.
- Explain common dental procedures and introduce prospective patients to the practice.
- Schedule, reschedule, and confirm patient appointments accurately.
2. Patient Reactivation & Treatment Scheduling
- Proactively contact inactive patients and encourage them to return for dental care.
- Follow up with patients who have unscheduled treatment plans and help them book appointments.
- Address common scheduling concerns and encourage patients to proceed with recommended treatment without applying inappropriate pressure.
- Maintain organized follow-up records and track appointment conversion efforts.
3. Dental Receptionist & Patient Communication Support
- Manage incoming calls, appointment confirmations, and patient follow-ups.
- Answer routine questions about dental services, procedures, and scheduling.
- Provide friendly, knowledgeable, and professional patient support.
- Handle common patient concerns independently and escalate clinical or complex inquiries when appropriate.
- Maintain accurate patient information and appointment records.
- Assist with dental insurance verification when experienced (preferred but not required).
4. Dental Insurance Verification
- Verify patients' dental insurance eligibility and active coverage.
- Confirm benefits, deductibles, copays, annual maximums, and applicable coverage limitations.
- Contact insurance providers or use payer portals to obtain accurate benefit information.
- Document insurance verification results in the practice management system.
- Communicate insurance-related information to the dental team and patients when appropriate.
- Identify coverage discrepancies and escalate issues requiring further review.
Requirements
Experience & Qualifications
- Required: Previous experience working in a U.S. dental practice, preferably in dental reception, patient scheduling, treatment coordination, or appointment setting.
- Required: Professional fluency in both English and Spanish, with excellent verbal and written communication skills.
- Required: Proven experience converting patient inquiries into booked appointments.
- Required: Hands-on experience with patient reactivation, follow-up calls, or scheduling unscheduled treatment plans.
- Strong knowledge of common dental procedures, terminology, and patient scheduling workflows.
- Confident, articulate, persuasive, and professional phone presence.
- Ability to explain dental services clearly and address routine patient concerns.
- Independent thinker with strong initiative, problem-solving skills, and sound judgment.
- Ability to work efficiently with minimal supervision and limited foundational training.
- Experience using dental practice management systems.
- Familiarity with Open Dental, Flex, and RingCentral is preferred.
- Dental insurance verification experience is an advantage but not mandatory.
- A dental or healthcare-related degree is not required; relevant hands-on dental experience is essential.
- No professional medical or dental license is required.
Basic Requirements
- Must communicate clearly, confidently, and professionally in both English and Spanish.
- Must have relevant dental industry experience, preferably in a patient-facing U.S. dental practice.
- Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available for video meetings with the camera on when required.
- Must be dependable, organized, proactive, and comfortable working independently.
- Must be willing to work the assigned U.S. business hours.
- Must maintain patient confidentiality and follow applicable HIPAA privacy and security requirements.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.