We are seeking a Sr Manager of Global Business Operations in Houston, TX or Alpharetta, GA. This professional, reporting to the VP of Operations, leads the transformation of business systems supporting BESS teams. This role collaborates across regions with IT, Customer Success, and technical stakeholders to develop scalable, data-driven platforms. It also oversees the implementation of AI and analytics tools to improve operational efficiency and decision-making. The Manager establishes governance frameworks to drive alignment and continuous improvement, while managing and developing a capable team focused on execution and operational excellence.
Responsibilities
As Sr Manager of Global Business Operations, you will lead efforts in the following areas:
- Customer Success IT Roadmap Development: Develop, maintain, and support the IT roadmap for the organization, ensuring business systems, tools, and platforms align with Customer Success priorities, operational scalability, and long-term transformation objectives.
- Quality Engineering Change Management: Lead and execute change management initiatives for the Quality Engineering group, driving adoption of new processes, tools, and governance practices that improve consistency, accountability, and operational effectiveness.
- Cross-Functional IT Resolution Management: Manage cross-functional collaboration with Project Execution, Services, Manufacturing, and IT teams to identify, prioritize, and deliver IT resolutions that support Customer Success business needs and improve operational performance.
- Team Development and Leadership: Build, mentor, and develop a high-performing business operations team by establishing clear priorities, strengthening capabilities, promoting accountability, and fostering a culture of collaboration, continuous improvement, and execution excellence.
- AI-Enabled Business Execution Transformation: Lead business execution changes within the team by leveraging AI tools, automation, and analytics to streamline workflows, improve decision-making, enhance productivity, and support scalable operational transformation.
- Collaborative Business Systems Transformation: Lead cross-functional efforts with IT, Customer Success, and regional teams to co-develop and enhance integrated platforms (CRM, service tools, dashboards) that support scalable, data-driven operations.
- Regional P&L Alignment: Partner with finance and operations leaders to ensure systems and processes support accurate forecasting, budget discipline, and financial transparency across regional units.
- Operational Strategy & Governance: Establish and evolve policies, KPIs, and governance frameworks that promote accountability, scalability, and continuous improvement across regional operations.
- Group KPI Tracking and Management: Oversee group-level performance, ensuring financial alignment across operational units and enabling strategic decision making to maintain profitability.
- Team Leadership & Event Planning: Build and mentor a high-performing operations team while leading strategic planning and execution of regional operational events that foster collaboration, alignment, and transformation.
Requirements
The hiring team values the following training and experience:
- Bachelor’s degree in Business Administration, Finance, or related field
- 5-10 years of experience in project management, engineering, or operations roles within energy sectors that contain success in supporting customer-facing project teams and collaborating across global organizations.
- Experience in large scale (100MWpeak +) renewable energy projects or related fields.
- Proven leadership experience managing business intelligence teams across multiple locations.
- Deep understanding of at a minimum the following: Operational Intelligence Tools, Business Intelligence Tools, Systems Integration, AI & Analytics Enablement.
- Strong background in establishing and optimizing operational processes, systems, and performance frameworks that enable business growth.
- Ability to collaborate and influence the culture of global organizations that manage projects and deliver and develop products.
- Strong analytical mindset with a track record of data-driven decision making tied to cost and performance outcomes.
- Ability to lead through influence and foster collaboration across functions and cultures.
- Familiarity with RCA methodologies, change management, and continuous improvement frameworks.
- Comprehensive Commercial Knowledge: strong ability to interpret legal agreements and establish a position on behalf of the regional organization.