Your mission
- First point of contact: You are the voice of foodforecast for our largest customers. You resolve most tickets yourself - quickly, accurately and in a tone that suits enterprise clients.
- Detective work: You ask the right questions, narrow down issues and solve them. When a case is bigger, you hand it over to Customer Success or Product so well prepared that no one needs to follow up.
- Reliability: You meet our response times and document every case so the team can pick it up seamlessly.
- Impact beyond the ticket: You spot patterns in customer requests and turn them into text templates, help articles and product ideas that go straight to our product team.
Your profile
What you need to bring
- You are enrolled at a university and can work 15-20 hours a week alongside your studies.
- German at C1 level: you write to our customers in German every day.
- English at B2 level: you handle English requests and documentation with confidence.
- You explain things simply and stay friendly and clear, even when the answer isn’t the one the customer hoped for.
- You want to know why something isn’t working - and you stick with it until you find out.
- You keep track of several open tickets at once and stay calm with demanding customers.
- You enjoy getting to grips with new software and take initiative.
- Experience with a ticketing system.
- Experience in customer service or support, also from a part-time job.
- Interest in food retail, bakery or food service.
Why us?
- At our fast-growing company with a real purpose, exciting and responsible tasks are waiting for you.
- Your work truly matters here: together, we make sure less food ends up in the bin.
- Growing with us means excellent development opportunities and a genuine start-up feeling in a dynamic team.
- Flexible working hours, the option to work from home and plenty of understanding for parents are a given for us.
- Your own projects are in your hands, and we give you the freedom to actively shape them.
- As a close-knit team of great, motivated people, we trust each other and want to achieve big things together.