To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology. Group/Division The Semiconductor Products and Customers (Semi PC) business unit designs, builds and sells KLA’s product portfolio to help chip manufacturers meet high-quality standards for technologies like AI, data centers, automotive and electronic devices. Our inspection, metrology, and analytics systems detect and monitor defects across logic and memory chips, specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. We also develop technologies for specialty processes, IC substrates, and PCB manufacturing, including etch and deposition, component inspection, and imaging and analytics. The Customer Engagement (CE) division is a field-based group of technical experts who partner closely with customers to provide a comprehensive portfolio of KLA products that support yield improvement from R&D through high-volume production. The team helps align KLA’s solutions with customer needs, supports product performance, identifies new opportunities and gathers insights to guide future innovation—all while maintaining a high level of customer satisfaction. What You'll Do In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. Customer Engagement & Strategy: Own and drive customer-specific engagement strategy, including product penetration, adoption, and market share growth. Build strong relationships with key customer technical stakeholders and develop deep understanding of customer processes and roadmap. Technical Leadership & Execution: Act as the primary technical leader for customer programs including tool qualification, ramp, and issue resolution. Lead complex problem solving, risk mitigation, and escalation management. Cross-Functional Collaboration: Collaborate with Product Marketing, Engineering, Service, and Account teams to deliver product value, align roadmap, and resolve issues efficiently. Team Leadership & Development: Lead, mentor, and develop a team of highly technical engineers. Drive skill development, knowledge transfer, and strong collaboration across global teams. Business & Operational Ownership: Work with Business Units to execute business objectives, improve customer satisfaction, and drive operational excellence including escalation management and product adoption. Minimum Qualifications Master’s or Bachelor's degree in Engineering, Physics, Material Science, or related fields. Excellent communication, organizational, analytical, leadership, and interpersonal skill. Be self-driven, yet a strong team player to thrive in a dynamic environment. High energy, self-driven and motivated individuals who is interested in working in a High Tech Environment. Persistence and dedication to understanding and solving critical customer Problems Managerial or Supervisory experience will be an added advantage. The individual shall be a strong goal setter and achiever. Experience in Semiconductor Packaging is an advantage. About KLA We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us. Use of AI Statement At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset. We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employer. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. Additional Information Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

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26 Oct, 2026

kla.com

Customer Engagement Apps

JPN-Kanagawa-Yokohama-KLA, Japan

Salary not listed

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Customer Engagement Apps

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