Total Experience: 04–08 Years
Mandatory Requirements
- Fluent in French (Read, Speak, and Write) with working proficiency in English.
- IT/Computer Science background or relevant experience in software development, application support, or other IT-related fields.
- Good understanding of SDLC, software concepts, and IT processes.
- Hands-on experience in SQL for data analysis, validation, and troubleshooting.
- Strong analytical, problem-solving, and troubleshooting skills.
- High learning agility and ability to work independently.
Desirable Requirements
- Knowledge of Retail and Supply Chain business processes.
- Familiarity with IT support concepts and ticketing tools such as Jira or ServiceNow.
- Understanding of application logs, technical runbooks, and SOPs.
Key Responsibilities
- Log, categorize, prioritize, analyze, and track L1 support tickets and operational alerts.
- Perform functional analysis and initial root-cause investigation of application incidents and data inconsistencies using application knowledge, SQL, logs, and existing runbooks.
- Provide L1 application support, leveraging functional and application expertise to troubleshoot, diagnose, and resolve incidents within the defined scope.
- Escalate complex issues to L2/L3 teams with appropriate diagnostic findings and functional impact assessments.
- Coordinate with French-speaking stakeholders and technical teams for incident resolution.
- Maintain and update SOPs, technical documentation, and knowledge base articles.
Any Graduate ( preferable in IT/ Comp Sc)
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.