In Tech & Durables, our core business area covering consumer electronics, IT, and telecommunications equipment, client demand for data-driven insights is growing as companies seek to respond rapidly and accurately to changes in the market environment. Our Customer Success team goes beyond simply providing data. We serve as a strategic partner, helping clients solve business challenges and achieve growth. To support business expansion and enhance the value of our services, we are seeking a new team member who can work alongside our clients and contribute to their success.
Key Responsibilities
Role
Support clients' business success as a strategic partner.
Collaborate with sales representatives throughout the client support process to create cross-sell and upsell opportunities.
Deliver insights as an analyst representing the consumer electronics industry.
Drive innovation internally and externally to respond quickly to a changing market.
Responsibilities
Client Success
- Build client relationships and develop medium- to long-term success plans.
- Identify challenges and support problem-solving by leveraging data and market insights.
- Promote service adoption and provide onboarding support.
- Take action to improve contract renewal rates and NPS.
Consulting and Analysis
- Conduct market analysis using POS data and prepare reports.
- Deliver presentations to senior executives and business leaders.
- Analyze market forecasts and industry trends.
- Share market information as an industry expert and respond to media inquiries.
Business Development
- Work with the sales team to create upsell and cross-sell opportunities.
- Plan new services and solutions based on client needs.
- Identify market issues in assigned categories and develop recommendations.
Internal and Global Collaboration
- Collaborate with global teams to improve services.
- Participate in projects to improve data quality and operations.
- Share client feedback on platforms and services with relevant teams.
- Share best practices and build organizational knowledge.
After Joining
After joining the company, you will learn about our business model, databases, and analytical tools.
Through on-the-job training, you will progressively expand your areas of responsibility while gaining experience in client engagement, data analysis, report preparation, presentations, and onboarding support.
In the future, we expect you to grow into a leading market expert in the consumer electronics and IT sectors, supporting client management decisions as an advisor or Customer Success leader.
Required Experience and Skills
Essential Requirements
- At least five years of professional experience at companies in Japan.
- At least three years of experience in a client-facing role, such as account sales, Customer Success, account management, or consultative sales.
- Hands-on experience using databases and conducting data analysis.
- Strong presentation and communication skills.
- Native-level Japanese and business-level English.
- Experience processing data in Excel, including PivotTable reports and functions, and preparing materials in PowerPoint.
- Knowledge of, or a strong interest in, consumer electronics products and market trends.
Preferred Skills and Experience
- Experience in marketing, consulting, market research, or a related role.
- Experience working in the consumer electronics industry, including consumer electronics, IT, or telecommunications equipment.
- Experience using BI or data visualization tools.
- Knowledge of data science or relevant business experience.
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion