ABOUT THIS JOB
This is an entry-level / early-career role with structured onboarding and close collaboration with senior colleagues. In this role, you will work closely with retail clients in the FMCG and Tech & Durables sector, helping them better understand their business, markets, and opportunities through NielsenIQ insights.
As a Junior Customer Success Consultant, you will learn how to support client decision-making, turn data into clear stories, and build long‑term customer relationships — all with the guidance of experienced colleagues and structured training.
RESPONSIBILITIES
Client support & relationships
· Managing retailer relationships (with support)
· Participate in client meetings, governance calls, and follow-ups
· Help monitor customer satisfaction and key health metrics (e.g. NPS)
Insights & analysis
· Use NielsenIQ tools to analyze market, category, and customer data
· Translate analyses into clear, actionable insights for internal and external stakeholders
· Contribute to Joint Business Plans by supporting analysis and tracking progress
Collaboration & growth
· Identify potential client needs during day-to-day interactions and share opportunities with Account Development
· Act as a voice of the customer by escalating data quality or reporting needs
· Continuously develop your consulting and communication skills through coaching and training
REQUIREMENTS
What we’re looking for
· Bachelor’s degree in Business, Marketing, Communications, or a related field
· Recently graduated or early in your career (up to 2 years’ experience) in customer-facing, analytical, or retail-related roles (including internships or graduate roles)
· Fluent in Dutch and English
· Interest in data analysis, retail, and customer decision-making
· Comfortable working with numbers and learning new tools
Nice to have
· Experience in FMCG, Tech & Durables or market research
· Experience presenting insights to clients or stakeholders
· Exposure to consulting or customer success environments
OUR BENEFITS
· Customer Success Academy: extensive onboarding and ongoing learning to support your professional development
· Flexible hybrid working (home & office)
· Exposure to international colleagues while working with local Dutch clients
· Diverse Career Paths: explore various career paths within the NielsenIQ structure, both in the Netherlands and internationally, as you grow and advance in your role
· Volunteer time off
Salary: 39,000 EUR to 45,500 EUR gross per year, including holiday allowance and the 13th monthly payment. Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.
#LI-Hybrid
#LI-FC
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion