Job Summary:
Role Overview
We are looking for a Supply Chain Application Support Analyst to support and operate digital supply-chain applications covering E2open (E2MV), SAP MM and SAP Analytics Cloud (SAC).
The role will be responsible for ensuring seamless supply-chain operations through application monitoring, B2B/integration support, inventory reconciliation, issue resolution, analytics and continuous improvement. The candidate will work closely with global and regional business teams, internal stakeholders and external suppliers.
Key Responsibilities
- Monitor and support E2open / E2MV applications and supply-chain transactions to ensure smooth business operations.
- Identify, troubleshoot and resolve B2B transaction and integration-related issues.
- Monitor and troubleshoot errors related to E2open platform and integration adapters.
- Support SAP MM processes related to inventory management, material monitoring and shipment booking.
- Troubleshoot SAP integration, interface and IDoc-related issues and coordinate resolution with relevant teams.
- Perform data reconciliation between E2open and SAP MM to identify inventory and transaction mismatches.
- Analyze operational data to identify root causes, trends and recurring issues.
- Generate and interpret analytical reports using SAP Analytics Cloud (SAC) and Qlik Sense.
- Manage and track JIRA tickets related to incidents, enhancements, testing and Triage & Resolution activities.
- Manage integration-related queries and error notifications received through shared support mailboxes.
- Support supplier onboarding, including B2B setup, adapter configuration and end-to-end transaction testing.
- Perform functional and integration testing for new features, releases and system upgrades.
- Implement, modify and test integration templates using FreeMarker Template Language (FTL).
- Prepare periodic operational and error reports, including trend, root-cause and resolution analysis.
- Identify opportunities for automation, productivity improvement and process optimization.
- Collaborate with global/regional teams, business stakeholders, internal suppliers and external suppliers to resolve operational issues and implement improvements.
Required Skills & Experience
- Experience in application support / IT operations / supply-chain application support.
- Good understanding of Supply Chain, Inventory Management or Manufacturing processes.
- Hands-on experience with E2open / E2MV or similar supply-chain visibility platforms.
- Working knowledge of SAP MM, particularly inventory/material management processes.
- Experience troubleshooting B2B transactions, system integrations, interfaces or IDocs.
- Strong analytical and problem-solving skills with the ability to perform data reconciliation and root-cause analysis.
- Good working knowledge of MS Excel for data analysis, reconciliation and reporting.
- Experience with JIRA or similar IT service/ticketing tools.
- Good communication skills and ability to work with global and cross-functional stakeholders.
- Ability to independently analyze issues, coordinate with technical teams and drive issues through resolution.
Good to Have
- Knowledge of SAP Analytics Cloud (SAC) and/or Qlik Sense.
- Experience with FreeMarker Template Language (FTL).
- Knowledge of SQL for data analysis and troubleshooting.
- Scripting knowledge such as Python, Shell or similar.
- Experience with B2B/EDI, adapters and integration platforms.
- Experience in supplier onboarding and B2B integration testing.
- Knowledge of ITIL, incident management and application support processes.
- Experience working in a global supply-chain / manufacturing environment.
- B.E B.Tech
Timings Of Work:
- 9:00 AM IST to 6:00 PM IST( Mon-Friday) and Might extend a couple of hour whenever it is needed.
- Need to Support on weekend , If needed