Workshop Controller
Job Title: Workshop Controller
Location: Renault, Hanley
Salary: Basic pay £40,000 with an OTE of £50,000
Working Hours: Monday to Friday 08:30-17:30 & Alternative Saturday mornings
Start Date: Immediate
About the Role
We are looking for an experienced Workshop Controller to oversee the day-to-day running of our busy workshop. You'll coordinate the technician team, allocate work efficiently, and ensure repairs are completed to manufacturer standards, on time, and to the highest quality. Working closely with Service Advisors and management, you'll help drive productivity, efficiency, and outstanding customer service.
Your Role
Plan, allocate, and monitor workshop jobs to maximise productivity and efficiency
Ensure work is completed to manufacturer standards and within agreed deadlines
Support and motivate the technician team to achieve productivity and quality targets
Monitor workshop performance, efficiency, and utilisation
Liaise with Service Advisors to provide accurate repair updates and completion times
Ensure all workshop processes comply with manufacturer and company standards
Assist with technical queries and support technicians where required
Maintain high standards of health and safety within the workshop
Manage workshop capacity and prioritise urgent repairs where necessary
Help drive customer satisfaction through efficient workshop operations
What We Offer
Highly competitive salary with performance-related bonus
Excellent earning potential
Colleague referral bonus scheme (up to £1,000)
31 days holiday
Manufacturer training and leadership development opportunities
Career progression within a successful and growing motor group
Supportive and collaborative working environment
Access to a range of new company vehicles
Employee Assistance Programme
Free flu jab
About You
Previous experience as a Workshop Controller, Senior Technician, or Workshop Supervisor
Strong technical knowledge of vehicle maintenance and repair
Excellent organisational and time management skills
Ability to lead, motivate, and coordinate a busy workshop team
Strong communication skills with the ability to build relationships across departments
Experience working to manufacturer standards and KPIs
Computer literate with experience using dealer management systems
Full UK driving licence
About Holdcroft
Holdcroft is a leading automotive retail group committed to delivering exceptional customer service and investing in the development of our people. We pride ourselves on providing manufacturer-led training, career progression opportunities, and a supportive environment where our colleagues can build rewarding, long-term careers.