The Director - Program Excellence is a strategic leader responsible for driving operational excellence, innovation, and continuous improvement across client programs. This role ensures the delivery of scalable, efficient, and high-impact talent acquisition solutions by aligning people, processes, and technology. As a key member of the Cielo leadership team, the Director – Program Excellence will lead cross-functional initiatives, optimize service delivery, and champion best practices to enhance client satisfaction and business outcomes.
Duties and Responsibilities:
- Lead the design and implementation of scalable operating models that support growth and operational efficiency.
- Drive continuous improvement initiatives across client programs, leveraging data and analytics to inform strategy and execution.
- Partner with business leaders to prioritize and execute strategic initiatives, ensuring alignment with organizational goals.
- Oversee capacity planning, resource allocation, and performance optimization across delivery teams.
- Develop and track key performance indicators (KPIs) and service level agreements (SLAs) to ensure operational excellence.
- Guide change management efforts, ensuring smooth adoption of new processes, tools, and technologies.
- Serve as a strategic advisor to internal and external stakeholders, providing insights and recommendations based on structured data analysis.
- Lead and mentor a team of operations and program managers, fostering a culture of accountability, innovation, and high performance.
- Act as an escalation point for operational challenges, ensuring timely resolution and stakeholder satisfaction.
- Collaborate with solution design and client services to craft and implement custom recruitment solutions.
- Promote standardization and consistency in processes, documentation, and service delivery across accounts.
- Represent the voice of operations in cross-functional leadership forums and contribute to enterprise-wide initiatives.
- Other duties as assigned.
Supervisory Responsibilities:
The Director – Program Excellence may lead a team of Managers and/or individual contributors, providing guidance, conducting performance reviews, and supporting professional growth.
Position Requirements:
Education:
- Bachelor’s degree, required; post-graduate degree, preferred.
Experience:
- +5 years’ experience in talent solutions or project management, required.
- Minimum of 5 years of experience in talent solutions, operations, or program management.
- Executive Stakeholder management
- Proven track record of leading large-scale operational initiatives and managing cross-functional teams.
- Experience with recruitment technologies (e.g., ATS, CRM) and data analytics tools.
- Strong background in continuous process improvement methodologies (e.g., Lean, Six Sigma).
Exposure:
- Strategic thinker with strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to manage multiple initiatives simultaneously in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Visio).
This is a remote role for candidates in the US only.
Language Requirements: English
Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.
Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at [email protected]