- Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.
- Perform all other assigned duties, and adhere to hotel’s standards of performance, appearance, and conduct.
- Responsible for providing courteous and competent services to the guests.
- Any matter which may effect the interests of Novotel Goa Panjim should be brought to the attention of the Management.
- Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager & other team members.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Respond to guest’s queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
12th, Diploma or Degree or any other equivalent Qualification
- Minimum of 01 - 02 years of Experience, minimum 0-1 year experience in same designation