Waste Connections is looking for a strategic and results-oriented Product Manager, CX AI to lead the development and deployment of AI-powered customer experience solutions across our operating footprint. This role will be responsible for defining product strategy, driving adoption, and delivering measurable business value through customer-facing AI products and digital experiences. Position Responsibilities Own the vision, roadmap, backlog, and success metrics for CX AI products, including virtual agents, self-service tools, and mobile applications. Translate business requirements into clear product requirements and technical user stories. Prioritize roadmap initiatives based on business value, feasibility, customer impact, and cross-functional dependencies. Lead district onboarding and enterprise-wide product rollouts to ensure successful adoption and scalability. Partner with IT, platform architects, operations, customer service, and business leaders to align product delivery with company objectives. Monitor product performance, customer feedback, and adoption metrics to drive continuous improvement. Establish responsible AI standards, including guardrails, content moderation, compliance, and governance requirements for customer-facing AI solutions. Support relationships with strategic technology vendors and AI partners. Communicate roadmap progress, risks, dependencies, and business outcomes to executive leadership and key stakeholders. Desired Qualifications Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field. 5+ years of product management, digital product, customer experience, or technology leadership experience. Strong business acumen with the ability to quantify and communicate product value. Experience prioritizing product backlogs and managing diverse stakeholder groups, including field operations, customer service teams, and executive sponsors. Strong analytical skills with the ability to evaluate business and technical trade-offs. Working knowledge of enterprise data platforms, integrations, source systems, and data dependencies. Experience leading CX, digital transformation, or AI initiatives in a distributed, multi-site organization preferred. Proven track record scaling AI, GenAI, automation, or analytics-driven products from pilot through enterprise rollout. Experience working in high-volume customer interaction environments such as utilities, telecommunications, logistics, subscription-based, or residential services businesses preferred. Ability to drive change and influence stakeholders across a geographically dispersed organization. Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.

Product Manager, CX.

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