Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Service Desk Technician to join our ever-evolving Global Service Desk Team and help shape the future of global commerce. What you’ll own Endpoint Support: Install, maintain, and optimize servers and end-user devices (desktops, laptops, MACs, MDM). Issue Resolution: Troubleshoot and resolve hardware, software, and network issues to minimize downtime. Standards & Optimization: Ensure compliance with policies and best practices while recommending effective software solutions. What you’ll bring Education: Bachelor’s degree in Computer Science, Management Information Systems, or a related field (or equivalent experience). It’s a bonus if you have Experience supporting MDM platforms and MAC environments Exposure to server administration and enterprise network troubleshooting Familiarity with ITIL practices, ticketing systems, or service desk tools What Part Will You Play? Prepares desktops and laptops by imaging devices in preparation for deployment and testing them for proper operation. Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc. Sets up and configures appropriate hardware and software for new team members as primary analyst. Assists with maintaining the functionality and efficiency of computer and user objects in active directory. Configures user access for basic Local Area Network (LAN) services to include setting up email accounts for hired team members and deletion of terminated team members. Builds and configures infrastructure underpinning LAN services, as directed under supervision. Responds to routine technical issues surrounding desktop/laptop hardware (e.g. replacement of peripheral equipment due to failure), Microsoft Operating Systems, and/or installed software (e.g. basic software corruption), and follows through to appropriate resolution. Delivers replacement equipment, as directed. Prepares information on LAN capacity and performance through collection of automated reports and data providing to higher level analyst for reporting. Reviews and updates basic and standard departmental documentation, as directed. Assists with adherence to technology policies and compliance with all security controls, as directed. Ensures that allocated work queues are responded to and actioned in an appropriate timescale seeking support from higher level analysts or managers as needed. About the team Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global. Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead. Click HERE to visit Worldpay Workday and view any additional applications. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected] EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [email protected].

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