We are seeking an experienced Application Support Engineer to join our team. In this role, you will be responsible for ensuring the stability, availability, and performance of business-critical applications while supporting a fast-paced production environment.
You will play a key role in incident management, service monitoring, release coordination, and operational support, working closely with development, infrastructure, and business teams to deliver a reliable and high-quality service. The position includes participation in a 24/7 support model, including shift rotations and on-call responsibilities, while also contributing to automation, continuous improvement, and disaster recovery initiatives.
Key Responsibilities
- Provide L1/L2 production support for Wealth Management applications and services.
- Monitor application health, performance, and availability using observability and monitoring tools.
- Investigate, troubleshoot, and resolve incidents and service requests within agreed service levels.
- Perform root cause analysis and implement preventive measures to improve system stability.
- Ensure the successful execution of batch processes, data transfers, and application workflows.
- Support application releases, deployments, and change management activities.
- Participate in Disaster Recovery (DR) and business continuity exercises.
- Develop and maintain operational documentation, runbooks, and knowledge articles.
- Automate operational tasks and deployment activities using infrastructure and configuration management tools.
- Work closely with development teams to support application changes and knowledge transfers.
- Analyze application, middleware, and infrastructure logs to identify and resolve issues proactively.
- Contribute to service quality, availability, and continuous improvement initiatives.
- Participate in shift rotations, on-call support, and weekend/public holiday coverage as required.
- Bachelor's or Master's Degree in Computer Science, Computer Engineering, Information Technology, or a related field.
- Minimum 5 years of experience in Application Support, IT Operations, Production Support, Site Reliability Engineering, or a similar role.
- Experience supporting applications within banking, financial services, or other mission-critical environments.
- Strong Linux administration and troubleshooting skills.
- Hands-on experience with:
- Kubernetes (K8s)
- Docker
- Ansible
- Dynatrace or similar monitoring platforms
- Oracle PL/SQL
- Jenkins or other CI/CD tools
- Python and/or Bash scripting
- Experience working with cloud environments such as AWS, Azure, IBM Cloud, or Google Cloud.
- Strong understanding of infrastructure automation and configuration management practices.
- Ability to analyze system, middleware, and application logs to diagnose complex production issues.
- Solid knowledge of Incident, Change, and Release Management processes.
- Strong analytical, problem-solving, and communication skills.
- ITIL Foundation certification or equivalent knowledge is highly desirable.
Preferred Certifications
- Certified Kubernetes Application Developer (CKAD)
- Red Hat Enterprise Linux Automation with Ansible (RH294)
- Red Hat Ansible Automation Platform (DO374)
- HashiCorp Terraform Associate
- HashiCorp Vault Associate
- ITIL Foundation Certification