- Analyze ongoing and upcoming business process wrt to after sales services (claims & others) and ensure optimal workflow
- Identify, develop, evaluate, and optimize organization’s core sales operational processes (target setting, incentive scheme design and implementation, reporting, setting metrics & SLA on claims and customer service functions)
- Work closely with operations manager or stakeholders in Business / Claims / Finance / Others to drive and monitor new improvement initiatives
- Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
- Report to VP of Insurance to deliver action items for further improvements
- At least 2-3 years working experience in Operation Excellence or Business Process Improvement, especially in relation to financial industry
- Attention to details, critical mindset and self driven to get things done
- Strong analytical skills, ability to identify root causes and sequentially take steps to solve problems
- Ability to multitask and deliver initiatives in a fast-paced environment
- Strong verbal and written communication skill
- Able to collaborate effectively with multiple stakeholders
- Highly proficient in Microsoft Office tools such as Excel for Data Analysis and visualization
- Nice to have:
- Working experience in managing large scale operation projects in fintech / same industry
- Working experience as a business consultant in related field in Insurance / Banking / Financial industry
- Experience in managing and executing on complex projects with multiple stakeholders
- Industrial engineering degree or similar
- Experience in using SQL / similar language