All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). Working Title: Systems Analysis Unit Supv - Infrastructure Support Supervisor Institution: Minnesota State System Office Classification Title: Systems Analysis Unit Supv Bargaining Unit / Union: 216: Middle Management Association City: St. Paul FLSA: Job Exempt Full Time / Part Time: Full time Employment Condition: Classified - Unlimited Salary Range: $40.01 - $69.11 Job Description The Infrastructure Supervisor leads the day-to-day operations of the Infrastructure Team for Cloud and Infrastructure Services. This role will be the primary steward of the organization’s foundational technology, overseeing server administration, virtualization, and database management. This role manages the technical staff responsible for ensuring the data center operation and hosting environments are resilient, scalable, and optimized. This role ensures reliable service delivery, timely incident and request resolution, effective escalation and communication, and continuous improvement of support processes. The Infrastructure Supervisor is a people leader who builds a high-performing team, reduces operational silos to deliver a consistent, customer-focused support experience across the system. Salary Range: $40.01 - $69.11/hourly ($83,541 - $144,302/annually) Minimum Qualifications Five (5) years of progressively responsible experience in IT support, operations, or service delivery in a mid-to-large environment. A bachelor's degree may substitute for one (1) year of professional experience. Two (2) years of experience leading or supervising staff (directly or in a formal team-lead capacity), including coaching, work planning, and performance feedback. Demonstrated experience in incident management, request fulfillment, escalation management, and operational communications. Working knowledge of enterprise services in at least two of the following areas: o Collaboration and productivity platforms (e.g., Microsoft 365) o Identity and access management (e.g., Okta and lifecycle/provisioning concepts) o Infrastructure operations (servers, databases, data center operations) Strong written and verbal communication skills, including the ability to communicate clearly during service disruptions and to explain technical issues in plain language. Preferred Qualification Information Technology Infrastructure Library (ITIL) certification (Foundation or higher) or demonstrated equivalent practice. Experience supporting services in a higher education environment with multiple institutions, distributed stakeholders, and shared services. Experience with an IT service management platform (e.g., ServiceNow or similar), knowledge base practices, and support analytics/reporting. Experience supporting servers and databases in a complex environment. Experience with problem management, trend analysis, root cause methods, and implementing operational improvements that reduce recurring incidents. Familiarity with automation approaches and tools (e.g., Power Automate, PowerShell, Ansible, or equivalent) to streamline support operations and reduce manual effort. Demonstrated experience supporting security, privacy, and compliance requirements within operational workflows. Other Requirements n/a Work Shift (Hours / Days of work) Monday - Friday, 8:00am - 4:30pm Telework (Yes/No) Yes About Minnesota State is committed to attracting, retaining, and developing talented employees who serve our 200,000 students each year throughout the state. We have a vibrant and diverse system of 33 colleges and universities with 14,444 dedicated faculty and staff focused on student success. Salary is commensurate with experience and qualifications and is subject to the terms and conditions of the applicable bargaining unit agreement or personnel plan. Benefits Information: At Minnesota State, we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles, employer-paid life insurance, short- and long-term disability, and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health, employees also have access to a confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling. Detailed plan details, rates, and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) website. To support your life outside of work, our package includes 12 paid holidays, generous vacation and sick time, and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan, 457(b) and 403(b) retirement accounts, and various investment options. Furthermore, we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. Please note that specific benefit eligibility and coverage levels may vary depending on the type of position, employee classification, and collective bargaining agreements. Desired Start Date: 01-13-2027 Position End Date: Open Date: 11-02-2026 Close Date: 11-18-2026 Posting Contact Name: Shane Moore Posting Contact Email: [email protected] Information for new and prospective employees Welcome to the Minnesota State career site for external applicants. This page allows you to search for jobs, apply, and check the status of applications at the colleges, universities, and system office of Minnesota State. Those applying for a position will be prompted to create a profile in Workday. Use the “sign in” link at the top of this page to log in to your profile. Current employees must log in to Workday to apply for positions using the Jobs Hub app. Visit our website to learn more about Working at Minnesota State, including information about compensation and benefits, professional development opportunities, and employee and labor relations. Sound like your kind of place? If so, we invite you to explore our many exciting careers! | Employee Resources | Privacy Statement | Technical and Security Issues Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. All applicants must be able to lawfully accept employment in the United States. Diverse Workforce Information: Connect 700 and Veteran's Preference Minnesota State Colleges and Universities are military friendly campuses and recognized Beyond the Yellow Ribbon organizations. Beyond the Yellow Ribbon is a comprehensive community and corporate support network that connects and coordinates agencies, organizations, and resources to meet the needs of Veterans, Service Members, and families in all military branches

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