Business Function Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers. Settlement Operations Process daily settlements for digital payment channels and card transactions. Validate settlement files and ensure accurate financial postings. Investigate settlement breaks and coordinate with internal and external stakeholders for timely resolution. Monitor settlement exceptions and ensure closure within defined TATs. Digital Transactions Manage operational activities for UPI, IMPS, NEFT, RTGS, AEPS, Debit Card, and Credit Card transactions. Monitor transaction failures, reversals, and customer exceptions. Ensure smooth processing of digital transactions with minimal operational risk. Support production incidents and payment outage management. Reconciliation Perform daily reconciliation between Core Banking System (CBS), payment switches, card networks, and settlement reports. Identify, investigate, and resolve unreconciled transactions. Ensure accurate General Ledger (GL) balancing and financial reconciliation. Prepare reconciliation reports and maintain audit-ready documentation. Chargeback & Dispute Management Process domestic and international chargebacks in accordance with card network regulations. Handle representments, pre-arbitration, arbitration, and dispute resolution within prescribed timelines. Coordinate with acquiring banks, issuing banks, merchants, and card networks for dispute resolution. Monitor chargeback trends and recommend process improvements to reduce operational losses. Location: Technology Centre Job: Operations Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Assitant Officer, Specialist,Operations, Consumer Banking Operation, Technology & Operations.

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