Business Function DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W). Responsibilities: - Daily Payment Processing for PL, Credit Card, Cashline, ESL - Monitoring sundry/suspense account used for Personal Loan, ensure outstanding item is settled before the ageing limit - Ensuring the request via email/I-Serve for financial adjustment, maintenance including close and re-book and Early Pay Off request are executed as per SLA - Handling Collection program or other Marketing Programme related to Personal Loans - Handling Ad-hoc request/programme that is related to Personal Loan - Handling fee waiver for ESL and other adhoc request related to ESL product as per SLA - Handling customer query related to incoming payment etc, and ensure the complaint is responded and closed within the agreed TAT Requirements: - University graduate with a Bachelor's degree in any major - Demonstrates strong initiative and the ability to learn quickly in a dynamic environment. - Effective team player with strong interpersonal and communication skills. - Detail-oriented with a high level of accuracy and thoroughness in completing tasks. Location: Jakarta Head Office Job: Operations Schedule: Contract (Fixed Term) Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Direct Contract, CF Operations Payment & Processing, Operations.

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