Overview At Manulife John Hancock, we believe in investing in the future, starting with you. Our GWAM Internship Program is your launchpad to success, offering the support, structure, and exciting opportunities you need to thrive and make your mark. This internship program offers hands-on experience supporting business initiatives, stakeholder engagement, process improvement, and operational excellence. This opportunity is ideal for motivated undergraduate students seeking practical experience in business analysis, project support, communications, documentation, and change initiatives. As an intern, you'll collaborate with professionals across the organization, support ongoing projects, develop business materials and resources, and contribute to initiatives that help improve processes and the overall employee and customer experience. This dynamic environment will help you develop foundational skills for a successful career in business, operations, project management, or organizational effectiveness. You will have the opportunity to work with one of the following teams: Product Documentation The Canada Retirement Product team is seeking a highly organized and detail‑oriented student to support our product documentation and specification lifecycle. This role helps strengthen our documentation standards by building structured templates, cataloguing key product materials, and working directly with stakeholders to capture accurate requirements. The ideal candidate is curious, process‑oriented, and comfortable working with information in a structured and methodical way. Catalogue and maintain product specifications and documentation repositories. Develop and update standardized templates to improve consistency and quality across product documentation. Support business and technical stakeholders in gathering and documenting requirements. Assist with documentation governance, version control, and maintenance of product materials. Help identify opportunities to improve documentation processes and usability. Change Management This Change Management Intern role is an opportunity to contribute to the continued scaling of change management practices across Canada and US Retirement. The incumbent will help deliver practical tools, templates, insights, and reporting that improve consistency and efficiency across the change lifecycle. This opportunity will provide hands-on experience in change enablement, stakeholder engagement, process improvement, reporting, and executive storytelling within a collaborative, cross-functional environment. The experience will culminate with outcomes summarized in an executive-ready capstone deliverable. Support the development and maintenance of change management tools, templates, and resources. Assist with stakeholder engagement activities, working sessions, and feedback collection. Prepare communications, presentations, reporting materials, and change management artifacts. Support knowledge management activities, including SharePoint content organization and maintenance. Contribute to process improvement initiatives that enhance efficiency, consistency, and user experience. Required Qualifications Currently pursuing a bachelor's degree in business, Communications, Human Resources, Information Management, Project Management, Organizational Change, Technology, or a related field. Proficient in Microsoft Office, with a strong emphasis on PowerPoint, Word, Excel, and SharePoint. Strong written and verbal communication skills, with the ability to present information clearly and effectively. Demonstrated analytical and problem-solving abilities. Strong organizational and time management skills, with excellent attention to detail. Ability to collaborate effectively with a variety of stakeholders and work in a fast-paced environment. Highly proactive, self-motivated, and capable of managing multiple priorities and deadlines. Preferred Qualifications Experience creating presentations, reports, templates, process documentation, or other business materials. Familiarity with SharePoint, Power BI, Copilot, or similar collaboration and reporting tools. Demonstrated interest in project management, process improvement, product management, business operations, or change management. When You Join Our Team We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. As part of our internship program, you will gain early access to Manulife John Hancock's premier early talent program, GRO, tailored to graduating students. This program is designed to launch your career with the support, structure, and opportunities you need to thrive. Salary range is expected to be between: $35,100.00 CAD - $56,550.00 CAD The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro-rated based on the length of the work-term. This posting supports an ongoing hiring initiative for existing and/or future vacancies. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected]. Working Arrangement Hybrid We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026 To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.

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