The Manager, Field Tools & Analytics is responsible for the day-to-day operational execution of the field tools strategy set by the Associate Director. This role manages the support team, executes communications to field and home office colleagues, and acts as the primary operational liaison between Franchise Teams, Commercial Operations, IT, Training, OEC, and Legal. This position reports to the Associate Director, Field Tools & Analytics.
This role is accountable for operational execution, field-facing liaison work, and day-to-day system management. Strategic direction, technology roadmap, and solution architecture are owned by the Associate Director.
Franchise & Operations Management
- Act as Subject Matter Expert and day-to-day point of contact for Oncology field tools, supporting onboarding of new franchise teams, new hires, and field transfers.
- Execute weekly/monthly tool updates and partner with Targeting, IC Teams, and development teams on data methodology and enhancements.
- Partner with business stakeholders to review, discuss, and action system enhancement and process improvement requests.
Day-to-Day System Management
- Execute design, deployment, training, communications, and ongoing management of field tools, data validation, and sales force analytics per the roadmap defined by the Associate Director.
- Partner with BTS, MABI, Field Training, and Franchise teams to deploy and maintain field-facing solutions.
- Identify and recommend process improvements to streamline operations and reduce cycle time; escalate larger architectural or strategic decisions to the Associate Director.
Field & Internal Partner Liaison
- Serve as the operational liaison between the field, Franchise Teams, Commercial Operations, IT, Training, OEC, and Legal.
- Present at sales force team calls, support field meetings, facilitate focus groups, and demonstrate system capabilities to internal stakeholders.
- Manage vendor partnerships on specific projects, including timelines, budget, and communications.
Communications & Training Execution
- Identify training, education, and communication opportunities to drive system adoption.
- Partner with stakeholders to execute the deployment and communication approach defined by leadership.
Relationship Management
- Build and maintain relationships with Sales Directors, Analytics leadership, and Field Planning Analytics teams.
- Establish credibility as a trusted operational partner with field sales management and functional support teams.
- BA/BS degree required.
- Manager: Minimum 5 years of experience in project management, marketing/sales operations, or information technology, plus 3+ years of analytical or commercial operations experience (healthcare industry preferred).
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Preferred knowledge of pharmaceutical industry, compliance regulations, and standards.
Preferred Technical Skills
- Salesforce/Veeva CRM Proficiency — hands-on system administration and support experience.
- Data Analytics Tools (Tableau, Power BI, QlikView) — hands-on report/dashboard building.
- SQL or equivalent database querying for day-to-day data requests.
- Basic Python/R knowledge for analysis support.
Core Competencies
- Operational execution and project management
- Cross-functional liaison and collaboration
- Clear communication to field and senior stakeholders
- Attention to detail and process improvement
- Ability to manage multiple priorities with urgency
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
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