The Oncology Sales Representative is responsible for achieving agreed business objectives for the assigned Solid Tumor Oncology portfolio and territory in Costa Rica. The role develops and executes customer and territory plans, communicates approved product and disease information to appropriate healthcare stakeholders, and coordinates with the In-Field Team to improve account execution and customer experience. All activities must be conducted ethically, accurately, and in accordance with applicable laws, industry codes, pharmacovigilance requirements, and AbbVie policies and procedures.
Responsibilities:
• Own the commercial performance of the assigned Oncology and Solid Tumor portfolio and territory, delivering agreed sales, demand, market-share, and execution objectives in accordance with the approved plan.
• Develop, maintain, and execute robust territory and account plans based on customer needs, patient pathways, market dynamics, institutional priorities, access conditions, and available business intelligence.
• Engage oncologists and other appropriate healthcare professionals through high-quality, customer-focused interactions using approved promotional materials, messages, and channels.
• Build and sustain trusted professional relationships with relevant customers, institutions, treatment centers, and authorized decision-makers while maintaining appropriate role boundaries and compliance standards.
• Identify opportunities and barriers across the patient and treatment journey and translate them into clear, compliant account actions in coordination with the In-Field Team.
• Analyze territory performance, customer segmentation, call activity, competitive dynamics, and available market data to prioritize resources and adapt execution.
• Execute approved brand campaigns, customer programs, meetings, and field initiatives with excellence, ensuring alignment with strategy, budget, and local requirements.
• Collaborate effectively with Marketing, Medical Affairs, Market Access, Patient Services, Regulatory, Finance, Supply, Compliance, and other relevant partners to support integrated account execution.
• Maintain current product, disease-state, competitive-landscape, and healthcare-system knowledge required for effective and credible customer engagement.
• Document customer interactions, territory activities, business opportunities, and required reports accurately and on time in approved systems.
• Monitor product availability, demand signals, and account developments, escalating relevant risks and opportunities through the appropriate internal channels.
• Report adverse events, product complaints, and other reportable information promptly and in accordance with AbbVie procedures and applicable requirements.
• Manage company resources responsibly and conduct all activities with integrity, transparency, and full compliance.
- University degree is required. A degree in Health Sciences, Life Sciences, Business Administration, Marketing, or a related discipline is preferred.
- Being a healthcare professional is preferred but is not a mandatory requirement.
- Demonstrated experience in the pharmaceutical industry is required, with prior field-based commercial, market access, sales, or account-management responsibility
- Demonstrated experience in Oncology, specifically Solid Tumors, is required.
- Experience with specialty, innovative, or high-cost medicines and complex institutional accounts is strongly preferred.
- Knowledge of the Costa Rican healthcare environment, oncology treatment centers, customer landscape, and relevant access or institutional dynamics is strongly preferred.
- Previous experience working with, or strong knowledge of, key oncology public institutions and other relevant healthcare stakeholders is highly desirable.
- Spanish fluency is required. Working knowledge of English is preferred for training, scientific literature, regional interaction, and business communication.
- Valid driving authorization and availability for regular field travel, subject to local role requirements.
- Proven track record in pharmaceutical field sales or specialty-care account execution.
- Hands-on experience engaging oncology customers and navigating Solid Tumor accounts, treatment pathways, and multidisciplinary stakeholder environments.
- Experience developing territory and account plans, segmenting and prioritizing customers, and converting insights and data into focused business actions.
- Ability to communicate approved clinical and product information accurately, clearly, and persuasively to healthcare professionals.
- Experience using customer relationship management systems, digital engagement platforms, Excel, and PowerPoint for planning, execution, and reporting.
- Understanding of pharmaceutical promotion standards, ethical interactions with healthcare professionals, pharmacovigilance responsibilities, and compliance requirements.
- Demonstrated ability to work autonomously, manage competing priorities, adapt to change, and collaborate effectively in a matrix and cross-functional environment.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
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