IT Support Specialist
Location: Northern Virginia (Multiple Clinic Locations)
Travel Required: Yes – Regular travel between clinic locations throughout Northern Virginia
Position Type: Part-time without benefits – Hourly
Pay Range: $18-21/hr.
Position Summary
We are seeking a motivated and customer-focused IT Support Technician I to provide technical support for multiple physical therapy clinics throughout Northern Virginia. This entry-level position will focus primarily on supporting and administering Microsoft 365 technologies while assisting clinic staff with hardware, software, networking, and end-user support.
The ideal candidate is eager to grow their IT career, possess strong customer service skills, and is comfortable traveling between clinic locations to provide hands-on technical support.
Essential Responsibilities
- Provide first-line technical support to clinic staff and corporate users via phone, email, remote support tools, and in person.
- Set up, modify, and maintain user accounts, permissions, licenses, and access controls within Microsoft 365 and Microsoft Entra ID (Azure Active Directory).
- Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
- Troubleshoot hardware, software, and network-related issues on desktops, laptops, tablets, mobile devices, and other end-user equipment.
- Install, configure, maintain, and update Windows operating systems, business applications, and Microsoft 365 services.
- Set up, image, configure, and deploy new computers, laptops, mobile devices, and peripheral equipment.
- Maintain and support printers, scanners, copiers, and other clinic technology systems.
- Assist with network connectivity issues, including Wi-Fi, LAN, VPN, and internet access troubleshooting.
- Perform routine system maintenance, software updates, patch management, antivirus monitoring, and endpoint security checks.
- Support Vonage Phone systems and other communication platforms.
- Assist with employee onboarding and offboarding, including account provisioning, equipment setup, and access management.
- Monitor system performance and identify recurring technical issues, escalating trends and concerns to upper management.
- Provide basic training and technical guidance to users on Microsoft 365 applications, clinic software, and IT best practices.
- Maintain inventory records for IT assets, equipment, and software licenses.
- Travel regularly between clinic locations throughout Northern Virginia to provide onsite support, equipment installations, and technical assistance.
- Coordinate with third-party vendors and service providers to resolve hardware, software, and telecommunications issues.
- Ensure compliance with company IT policies, cybersecurity standards, HIPAA requirements, and security procedures.
- Assist with cybersecurity initiatives, including multi-factor authentication (MFA), endpoint protection, security awareness, and user access reviews.
- Escalate complex technical issues to senior technicians, system administrators, or external vendors as appropriate.
- Perform other IT support duties as assigned.
Required
- CompTIA A+ certification.
- Network++ Certification.
- Basic knowledge of Microsoft 365 applications and administration.
- Understanding of Windows 10/11 operating systems.
- Familiarity with computer hardware, printers, and networking fundamentals.
- Strong customer service and communication skills.
- Valid driver's license and reliable transportation.
- Ability to travel regularly between clinic locations.
Preferred
- Associate degree in Information Technology, Computer Science, or related field; or equivalent technical training and experience.
- Microsoft 365 Fundamentals (MS-900) certification.
- Experience supporting Microsoft Teams, SharePoint, or OneDrive.
- Experience with ticketing systems and remote support tools.
- Knowledge of healthcare or multi-site business environments.
Physical Requirements
- Ability to lift and transport IT equipment up to 50 pounds.
- Ability to travel between multiple clinic locations throughout the workweek.
- Ability to work in both office and clinical environments.
Benefits
- Mileage reimbursement for business travel
- 401(k)