This role can be located in North West Region (Forbes Or Parkes) We are excited to announce that we have several open opportunities for talented, proactive and enthusiastic Field Service Technicians to join the Aristocrat team. By joining Aristocrat, you’ll be part of a global entertainment and gaming content creation company that offers a diverse range of products and services including electronic gaming machines and venue management systems that serve customers and entertain millions of players worldwide every day. By joining our team, you’ll have the opportunity to help drive the success of our customers while bringing fun and passion into the work you do daily. Whether it’s driving to a customer venue, troubleshooting a problem, or installing a new cabinet, if you enjoy solving problems, working with a team, and engaging with customers, this is the role for you! Our team of over 7,300 people across the globe is united by our company mission to bring joy to life through the power of play, so what are you waiting for? As a Junior Field Service Technician, you will be at the forefront of maintaining the flawless operation of our electronic gaming machines. This outstanding role offers you the chance to work with groundbreaking technology while being an integral part of a team that's committed to excellence. You will play a pivotal role in ensuring our customers receive outstanding service, contributing to Aristocrat’s reputation for innovation and reliability. What You'll Do: Customer & Technical Service Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site. Carry out equipment installation, removal, upgrades, modifications, and game changes to gaming equipment at customer sites, even when venues are closed to the public. Investigate and resolve sophisticated system faults, performing necessary repair work as the need arises. Respond to service calls promptly and professionally to meet customer expectations and SLA requirements. Collaborate effectively with venue staff and maintain a high level of customer happiness. Reporting & Documentation Accurately collect and report all activities using Aristocrat’s field service management tools. Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory. Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards. Assist with internal service reporting and respond to departmental requests when required. Workplace Health & Safety (WHS) & Compliance Ensure you understand and align with Company and venue WHS policies, procedures, and regulations. Prioritize the health, safety, and welfare of all employees, visitors, and contractors. Follow accident/incident/near miss processes and conduct investigations as required. Ensure all activities meet Company and legislative & regulatory compliance requirements. What We're Looking For: Valid Australian driver's licence. Entry-level candidates with opportunities for career progression. Ability to acquire and maintain relevant state/territory gaming licences (support provided by Aristocrat). Excellent problem-solving, troubleshooting, and fault-finding capabilities. Strong communication skills and a customer-service approach. Self-motivated and able to work independently across multiple customer sites. Good organisational skills with the ability to manage time, tasks, and service schedules. Proficient in using mobile devices and field service applications for reporting. Flexibility to work weekends and public holidays as needed. Preferred Experience in a technical field service role, gaming industry, or electronics/mechanical repair. Familiarity with diagnostic tools, maintenance scheduling, or service coordination. Previous exposure to WHS systems, compliance environments, or regulated industries. Physical Requirements Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools. Able to comfortably step up onto a safety step and work in variable physical environments. Comfortable standing for extended periods and aiming for most of the workday. Capable of bending, squatting, and working at ground level when necessary. Capable of raising arms overhead and performing tasks at shoulder level when necessary. This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat. Compensation Philosophy We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location. Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. Specific details about compensation and benefits for this position will be discussed during the recruitment process. Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery. Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play! Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. If you need assistance or accommodation applying for a position, please reach out to [email protected]. At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe. Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community. You can read more about our progress here: https://www.aristocrat.com/sustainability/

Field Service Technician- Far West NSW.

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