Job Description: Network Operations Lead – Enterprise Network Services (ENS) China As Network Operations Lead, you will be the operational owner of Mars's enterprise network in China. You'll keep connectivity reliable across more than 40 sites, including factories, headquarters, data centers and sales offices, for about 6,000 Associates. ENS China is fully accountable for China network services, so you'll be the team's second escalation point during major incidents. You'll own the Security and Cloud network domains, manage our global and local service providers, and lead the improvement work that makes our network more stable, secure and ready for the business's growth. This role suits someone who stays calm under pressure, owns problems end to end, and builds trust with business leaders, partners and vendors. What are we looking for? Essential: 1.At least 5 years running enterprise network infrastructure in a large multinational. You need hands-on depth in network security operations (Palo Alto firewalls, ISE/AAA, remote access VPN) and cloud networking (Azure; AWS or Alibaba Cloud a plus). 2.A proven record of leading through high-pressure situations: chairing major incident bridges, coordinating several vendors and getting to resolution. You take ownership and follow through rather than handing problems on. 3.Strong service management discipline: hands-on ITIL processes (incident, change, problem, request), SLA/KPI tracking, and turning complex issues into structured plans with clear owners, milestones and risk tracking. 4.Excellent communication and stakeholder skills, with high emotional intelligence. You can manage expectations with leadership, business stakeholders and vendors, and influence without formal authority. Fluent Mandarin and professional working English are required. Nice to have: 1.Experience with SD-WAN and China WAN environments (DIA, IEPL, cross-border connectivity) 2.Experience with network monitoring and observability platforms (e.g. Datadog) 3.Certifications such as PCNSE, CCNP Security, Azure Network Engineer Associate or ITIL 4 Foundation What will be your key responsibilities? 1.Own day-to-day network operations in China: keep service performing well across WAN, LAN/WLAN, Security and Cloud. Act as the ENS second escalation point and lead the response to major incidents, including the bridge call, vendor coordination, stakeholder updates and root cause analysis delivered within SLA. 2.Manage vendors and service providers: govern the managed service provider and local carriers through weekly operational reviews and monthly service reviews. Hold partners accountable for SLA performance, escalations and committed improvements. 3.Lead network stability and service improvement: drive the China network stability programmer and continuous improvement plans, including change quality, redundancy and failover testing, monitoring and alerting, and closing out RCA actions, to cut major incidents and prevent repeats. 4.Lead service management and stakeholder communication: run ENS China service governance, covering KPI reporting, monthly service delivery reports and CAB representation. Keep leadership, business segments and internal partners informed proactively and regularly. #TBdigital Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN’S ORIGINAL®, and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitals™, BluePearl®, Linnaeus, AniCura, VCA™ and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 140,000 Associates into taking action every day towards creating the world we want tomorrow.

more at Mars.

30 Oct, 2026

Mars

Technologist, PPI

Remote

KKS-Mars Pet US Columbia +2

Remote

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Technologist, PPI

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