Reporting to the Compliance Lead, the Fraud Analyst will provide fraud mitigation support through the utilization of analytic tools for fraudulent trend recognition, identifying and preventing potential fraud on customer applications and providers. The Fraud Analyst will work closely with the Compliance Lead to detect and mitigate new fraud trends, while aligning with outside departments to optimize the fraud controls and communication in place. The utilization of data & trend identification techniques will be key in the decision-making aspects of the position.
What You'll Do:
Perform manual reviews and analysis of new account applications and existing customer/provider accounts, identifying and preventing potential fraud
Perform alert triage utilizing risk scores and trend analysis in the decisioning of alerts
Manage case management for large scale fraud cases
Assist Leadership in ongoing identification of high-risk behaviors of the current customer base by performing customer monitoring, assessing transactional activity, and tracking customer behavior to ensure it aligns with their expected behavior and to identify fraud among existing customer base
Aggregate and analyze internal data to understand performance of fraud decisioning, finding insights from internal data sets to improve fraud mitigation strategies and customer evaluation rules to curb new fraud trends and patterns
Work closely with Customer Service, Operations and Compliance teams to optimize policies and controls to improve monitoring and due diligence of transactions, consumers and providers
Work closely with other departments in the identification, management and communication of fraud and ID Theft cases
Leveraging AI tools to improve review efficiency and quality, including AI-generated risk summaries, memo drafting support, and automated alert triage to enhance decision-making and workflow throughput
Assist with various fraud related duties as needed
Perform back-office functions related to research and resolution of fraudulent activity and applicable reporting
Support in ongoing bank audits, monitoring and testing, and risk assessments as applicable
Monitoring industry trends relative to money laundering or fraud schemes including detection and reporting of suspicious activity
Work effectively in a fully remote environment with teams spanning multiple time-zones
About You:
Bachelor's degree in related field; or equivalent job experience
3+ years prior banking or Fintech experience, preferably in an investigative and analytical role or exposed to fraud-related behavior in Consumer and/or Business segments
Proficiency in online and internal application research across applicable systems and reporting and analytical tools
An innovative and creative mind looking to suggest new solutions to old problems
Detail-oriented, highly analytical and comfortable digging into data
Experience/familiarity with Slack, Apple MacOS and GSuite
Nice to Have:
CAMS, CFCS, or CFE certification a plus