We are seeking a detail-oriented, bilingual Front Desk Receptionist to support our client's Plastic Surgery practice. The ideal candidate is fully fluent in English and Spanish, brings hands-on experience using Office Ally for patient scheduling and insurance verification, and excels at managing front-office administration, patient communications, and intake coordination with accuracy and efficiency.
Key Responsibilities:
- Handle all inbound and outbound patient communications with clear, professional phone etiquette.
- Perform insurance verification and pre-authorization to confirm patient eligibility and coverage details prior to visits.
- Manage patient scheduling, consultation calendars, and appointment coordination.
- Utilize Office Ally to process patient check-ins, update medical records, and maintain clinical logs.
- Provide comprehensive front-office administrative support to maintain smooth daily operations.
Requirements
- Bilingual: Full fluency in English and Spanish (verbal and written) is required.
- Insurance Verification: Prior experience verifying health insurance benefits and eligibility is required.
- EMR Experience: Direct hands-on experience using Office Ally is strongly preferred.
- Professionalism: Excellent organizational skills, phone etiquette, and patient-service standards suitable for a specialty practice.
- Schedule: Must be available full-time, Monday through Friday, 8:00 AM to 5:00 PM, PST.
Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour, depending on skill set and experience. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, PST.