WOW! is currently hiring a Field Service Technician! From keeping our facilities running smoothly to working in assigned neighborhoods each day, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk. Why You’ll Thrive Here NEW HOURLY Pay Rate: $21.50.00/hour-$26.50.00/hr. (based on experience) Perks: Performance bonuses, health benefits, 401k+match, PTO, paid holidays, tuition reimbursement, broadband discounts (residing in service area), tools, professional uniform, and more! Career Growth: We’re expanding fast, and we invest in our people. Supportive Leadership: Your supervisor won’t leave you on your own; they’ll be supporting you, mentoring, motivating, and helping you win! Exciting Culture: Fast-moving. Collaborative. Winning. Our people love what they do, and it shows. Tech That Works: Our broadband first strategy means you’ll be providing a product people want, reliable, high-speed internet with a growing reputation for quality at the best value. All YOU need is: Able to interact with customers to present technical information to a non-technical audience Able to work independently Able to accurately measure distances using tapes and other measuring devices Able to use assigned test equipment including but not limited to signal level meter (SLM) and volt OHM meter. Able to accurately maintain records, logs, reports, work orders, etc. Able to operate handheld Field Service Tool application Able to handle escalations and time-critical issues Able to read street maps Able to work flexible hours as required, including evenings, weekends and on-call shifts Must have a valid driver’s license and good driving record What you’ll be doing: Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service, for phone, internet or video services Install and relocate outlets Install or remove converters and cable modems Install interior and exterior wiring Connect peripheral equipment Train customers on proper use of equipment Monitor, repair and record system, drop, and in-house leakage Assure proper signal levels and picture quality Identify causes of picture and/or signal degradation Troubleshoot from consumer device to tap Troubleshoot, repair and replace components from tap to consumer device Assure system security by terminating unused ports and tag drops and locking pedestals Take voltage measurements Understand/apply FCC and NESC technical standards Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards) Provide superior customer service & maintain professional appearance/behavior at all times Complete all tasks to WOW! quality standards Maintain excellent attendance Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance Replaces defective/damaged tap plates and installs new taps Tests, maintains, splices, repairs and replaces coax cable. Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compares findings with documentation. Performs network troubleshooting including ping test, trace routes and speed test. Other duties as assigned - which may include training other employees Physical Demands/Working Conditions: Ability to work while standing most of the time and walk or work over all types of terrain, in all types of weather Ability to carry tools and equipment Ability to work in tight spaces while bending, twisting and reaching Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs) Ability to differentiate between different sizes and colors of wires Ability to perform work in elevated places (i.e., roofs and utility poles) Ability to use drills, hammers, wrenches, screwdrivers and other hand tools Ability to work with small components Ability to use close vision, peripheral vision and adjust focus Ability to work in poorly vented areas such as attics, in extreme temperatures Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp Ability to lift up to 90 pounds Physically able to use computer equipment and test equipment Ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions Ability to work safely near power lines and electrical equipment Ability to drive Company vehicles in a safe manner Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position. WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran To set up Job Alerts please create an account or sign into an existing account by clicking on sign-in at the top right of this page. WOW! is one of the nation's largest Internet, cable, and phone providers. While we've grown a lot since we started, in the last 20 years we haven't forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we've worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first. So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you're joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We're for being different - in a good way. Whether it's through showing respect, making things easy, or providing pleasant surprises, we're for building a culture that WOW! employees and customers truly love. We'd love for you to be a part of our team. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please e-mail [email protected]

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