Who we are (Company introduction)
Coworker is a dynamic and rapidly growing coworking space provider committed to fostering collaborative communities for startups and professionals under Robusta Technology Group. We are seeking a friendly and customer-oriented individual to join our team as a Frontdesk Receptionist.
Position Overview
Be the face of Coworker, RTG’s coworking space, delivering a great customer experience and smooth daily operations that drive sales, occupancy, and revenue.
Outcomes & Scorecard
- Success in this role is measured by:
- Customer response time within 1 hour during working hours
- 100% booking accuracy with no double bookings
- 100% meeting room readiness before scheduled meetings
- Accurate and timely Virtual Office contract and renewal processing
- Maintenance issues reported immediately and followed up until resolved
- Timely coordination on invoices and customer payments
- 100% submission of daily and monthly reports on time
- Strong attendance, professionalism, ownership, and customer service
- Contribution toward membership, meeting room, and workspace sales, occupancy, and revenue targets
Core Responsibilities (Prioritized & Outcome-Oriented)
- Run overall front desk operations
- Own customer experience and communication
- Manage bookings and reservations accurately
- Sell memberships, meeting rooms, and workspaces
- Coordinate meeting rooms and catering
- Manage Virtual Office clients and renewals
- Manage daily operations and maintenance
- Coordinate invoices and customer payments
- Provide community support to members
- Submit daily and monthly reports
Scope & Authority
- Front desk operations and customer experience
- Bookings, reservations, and customer records
- Membership, meeting room, and workspace sales
- Meeting room readiness and catering coordination
- Virtual Office management and renewals
- Daily operations checks and maintenance follow-up
- Daily and monthly reporting
Influence (Secondary / Support)
- Membership pricing, discounts, offers, and contract approvals, which remain with the Brand Manager
- Virtual Office contracts and renewals, prepared and coordinated with the Legal team
- Invoices and receipts submitted to Finance, with follow-up on customer payments; invoice issuance, payment processing, and collections remain with Finance
- Day-to-day space maintenance and operations, reporting and following up on issues (excluding facility maintenance contracts and capital expenditure)
- Internet and system issues, reported to the internal IT team and followed up until resolved
- Vendor performance for cleaning, maintenance, catering, and supplies
- Social media content, with the Brand Manager
- Community events, with the Brand Manager
Requirements
- Bachelor's degree, with 2 years of experience in hospitality, front desk, customer service, or sales roles (coworking is a plus)
- Customer-focused, with strong communication, sales, and problem-solving skills
- Highly organized and detail-oriented, comfortable managing bookings, contracts, and reports
- Proactive and accountable, with a strong sense of ownership
- Proficient in MS Office and booking systems; fluent in Arabic and English
Benefits
Why work with us?
- Opportunity for professional growth in the dynamic coworking industry.
- Collaborative and supportive team environment.
- Competitive salary and benefits package.
If you are passionate about building communities, fostering innovation, and shaping the future of coworking, we invite you to apply for this exciting opportunity. Join us in creating a workspace where ideas flourish and connections thrive!